Senior Technical Consultant in Woking

Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we have grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations, as well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools.

Responsibilities

• Design & build high quality ServiceNow solutions while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.
• Deliver high quality ServiceNow implementations based on business process requirements.
• Strong Now Platform implementation understanding with in-depth knowledge in various ServiceNow applications.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Keep up to date with current and future market developments, technologies, product and strategies.
• Ensure adherence to our coding and design standards and provide technical hand-over documentation.
• Increase application operating efficiency and adapt to new requirements, as necessary.
• Assist with system testing and UAT.
• Escalate issues in line with company processes to ensure customer demands are met.
• Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer.
• Record, qualify and question customer requirements, even in complex projects and in the case of unclear customer requirements.
• Demonstrate effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment.
• Work collaboratively across all SN CoE teams.

Depending on your experience you will also:

• Provide technical design authority and mentor more junior members of the team.
• Act as technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
• Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.

Qualifications

• Hold current UK SC clearance or be eligible and willing to undertake.
• Proven implementation experience with Strategic Portfolio Management (SPM).
• Ideally, possess experience with various ServiceNow modules, including ITSM, GRC, IRM, and CSDM.
• A passion for sharing knowledge, peer reviewing, and setting technical standards.
• Over 5 years of experience in similar roles within the ServiceNow ecosystem.
• Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools.
• An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations / feedback).
• Ability to provide technical leadership and support to the Centre of Excellence.
• Experience with Software Development Lifecycle in Agile and Waterfall projects.
• Self-managing and capable of working independently or as part of a team.
• Skilled in managing customer expectations.
• Ability to contribute to technical solution designs and provide input into bid, project, and technical documents.
• Effective active listening skills and the ability to understand the priorities and concerns of others.

Additional information

• Country: UK
• Location: Travel to customer sites as required
• Role Type: Permanent