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- Tasks: Lead projects to enhance and implement ServiceNow functionalities while collaborating with diverse teams.
- Company: Join Computacenter, a dynamic tech company with a thriving team culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving innovative solutions in a fast-paced environment.
- Qualifications: 7+ years in business analysis and project management, with strong ServiceNow experience.
- Other info: Be part of a supportive team that values your input and fosters career development.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving team, reporting to the Head of Services Management Systems with the autonomy to make this role your own!
You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, and process improvements on differing technologies. You will work with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes.
What you'll do:
- Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them, and collaborate with in-house technical teams and external suppliers to deliver them.
- Define the requirements, processes, procedures, and reporting for new modules, components, and applications to complement the existing toolset.
- Lead workshops to ensure full alignment of requirements and solutions across technical and business teams.
- Ensure that all requirements are fully aligned to industry best practice, positioning Computacenter competitively.
- Own the delivery of both enhancements and new components and systems, ensuring solutions are thoroughly tested and meet specified functional requirements.
- Work in geographically spread Agile teams writing user stories, performing show & tells, functional testing, and creating documentation as needed for projects undertaken.
- Produce project plans, highlight reports, exceptions reports, and risk & issue logs when required.
What you'll need:
- 7 years+ working in a similar Business Analyst / Project management role, with at least the last 3 years within IT Service Management.
- Experience as the lead business analyst and project manager for an application development project delivered to (or within) a medium to large size company.
- Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
- Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM, understanding full features and capability.
- Experience with integration capability within ServiceNow.
- Administration experience of a ServiceNow instance including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions.
- An understanding of Incident management, problem management, change management, release management, and configuration management as it relates to ITIL.
- Experience working within a hybrid Agile/Scrum / Waterfall framework.
- Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
- Ability to write high-quality requirements documents, test plans, project plans, user guides, highlight reports, and release notes.
- Ability to lead technical teams at a detailed level on the functionality that needs to be developed and any changes/corrections during the development lifecycle.
- Ability to carry out hands-on application functionality testing prior to handing over for user acceptance.
- Ability to design business processes, perform requirements analysis, and run requirements workshops.
- Excellent communication skills, able to drive and influence others across the internal organisation.
- Ability to take ownership of both technical and business issues and drive to resolution.
Additional information:
- Country: UK
- Location: Hatfield (Hybrid-working)
- Hours: Full-time
- Role type: Permanent
ServiceNow Senior Functional Consultant in Watford employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Senior Functional Consultant in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show up with questions that demonstrate your interest in Computacenter and how you can contribute to the team. It’s all about making a great impression!
✨Tip Number 3
Practice your pitch! We suggest you rehearse how you’ll present your experience and skills relevant to the ServiceNow role. Keep it concise and focus on how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Computacenter. Plus, it makes tracking your application a breeze!
We think you need these skills to ace ServiceNow Senior Functional Consultant in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Functional Consultant. Highlight your experience with ServiceNow and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past work that relate to the job description, and don’t forget to show your enthusiasm for the role.
Showcase Your Communication Skills: As a Senior Functional Consultant, communication is key. In your application, demonstrate your ability to convey complex ideas clearly. Whether it's through your CV or cover letter, make sure we can see your strong communication skills in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially the ITSM, FSM, HRSD, and SPM modules. Be ready to discuss specific features and capabilities, as well as any recent enhancements you've worked on. This will show that you're not just familiar with the platform but also passionate about it.
✨Prepare for Stakeholder Engagement
Since you'll be working with various stakeholders, practice how you would lead workshops and gather requirements. Think of examples from your past experiences where you successfully aligned technical and business teams. Being able to articulate this will demonstrate your leadership skills and collaborative approach.
✨Showcase Your Agile Experience
Given the hybrid Agile/Scrum and Waterfall frameworks mentioned in the job description, be prepared to discuss your experience in these methodologies. Share specific instances where you adapted to changes and how you managed project timelines effectively. This will highlight your flexibility and problem-solving abilities.
✨Demonstrate Strong Communication Skills
As an excellent communicator, you need to convey complex ideas clearly. Prepare to discuss how you've influenced others in previous roles and how you handle technical discussions with non-technical stakeholders. Practising this will help you stand out as a candidate who can bridge the gap between teams.