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For Companies At a Glance
- Tasks: Join our team to configure and support vital IT Service Management systems.
- Company: Be part of a global company that values innovation and teamwork.
- Benefits: Enjoy flexible working options and exciting corporate perks.
- Why this job: Make an impact in a critical 24/7 system while developing your skills.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Opportunity to work with diverse teams and clients worldwide.
The predicted salary is between 36000 - 60000 £ per year.
Life on the team
Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems.
The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.
While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.
What youll do
- Perform a complex range of incident/problem management activities to meet business requirements.
- Deliver fixes for incident-related issues through either configuration or development (codefix).
- Escalate incidents in line with company processes to ensure demands are met.
- Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms.
- Perform patch testing and maintenance along with monitoring the performance of the ITSM platform.
- Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- Identify own development needs in line with business objectives.
- Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards.
- Act as a role model for colleagues with regards to technical and behavioural competencies.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation.
What youll need
- Strong understanding of ServiceNow best practices.
- Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills.
- Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc).
- Extensive experience in IT Service Management, with a focus on incident management.
- Experience of working in a SaaS environment.
- Ability to effectively communicate with all levels of the organisation.
- Be highly organised, meticulous, structured, and methodical in delivery.
- Take full ownership of technical and business issues.
Additional information
Country: UK
Location: Hatfield minimum two days per week onsite
Hours: 37.5
Role Type: Permanent
ServiceNow Technical Delivery Consultant employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Delivery Consultant
✨Tip Number 1
Familiarise yourself with ITIL principles, as they are fundamental to the role. Understanding how these principles apply to IT Service Management will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Gain hands-on experience with ServiceNow if you haven't already. Consider setting up a personal instance or participating in online training to showcase your practical skills and understanding of the platform during discussions.
✨Tip Number 3
Network with current or former ServiceNow consultants. Engaging with professionals in the field can provide valuable insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare for technical interviews by brushing up on common ServiceNow configurations and troubleshooting scenarios. Being able to discuss specific examples of how you've solved problems in the past will set you apart from other candidates.
We think you need these skills to ace ServiceNow Technical Delivery Consultant
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a ServiceNow Technical Delivery Consultant. Highlight your experience with IT Service Management (ITSM) systems and ITIL principles in your application.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the job description. Emphasise any previous roles where you configured or supported ITSM systems, particularly in a 24/7 environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ITSM and your understanding of the ServiceNow platform. Mention specific projects or achievements that demonstrate your technical expertise and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Understand ITIL Principles
Make sure you have a solid grasp of ITIL principles, as they are fundamental to the role. Be prepared to discuss how you've applied these principles in previous projects or experiences.
✨Showcase Your Technical Skills
Highlight your experience with ServiceNow and any relevant technical skills during the interview. Be ready to provide examples of configurations or implementations you've worked on, as this will demonstrate your hands-on expertise.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past challenges you've faced in ITSM and how you resolved them, as this will showcase your critical thinking and adaptability.
✨Communicate Clearly and Confidently
Effective communication is key in this role, especially when liaising with customers and third parties. Practice articulating your thoughts clearly and confidently, ensuring you can explain complex technical concepts in an understandable way.
