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For Companies At a Glance
- Tasks: Lead the design and delivery of Genesys Cloud CX enhancements for a global service desk.
- Company: Join a dynamic team at Computacenter, innovating in global service delivery.
- Benefits: Enjoy flexible working with 2 days in the office and opportunities for professional growth.
- Why this job: Shape the future of contact centre solutions while collaborating with passionate tech professionals.
- Qualifications: Requires a degree in a relevant field and 8+ years of Genesys Cloud CX experience.
- Other info: Permanent position based in Hatfield, with a focus on innovation and customer experience.
The predicted salary is between 48000 - 72000 £ per year.
Life on the team
Join a high-impact team at the forefront of global service delivery innovation. As part of the GSD Systems team, youll play a key role in delivering and enhancing the contact centre technologies that support Computacenters Global Service Desk (GSD).With over 4,000 agents relying on our solutions daily, we ensure seamless multi-channel experiences from voice and email to web chat and chatbot with industry-leading reliability. You\’ll be surrounded by forward-thinking professionals who are passionate about technology, continuous improvement, and delivering exceptional customer experiences.
This is your opportunity to shape the future of contact centre solutions within a dynamic, global organisation that values innovation, autonomy, and technical excellence.
What you\’ll do
- Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards
- Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities and elevate service performance
- Deliver expert consultancy for both internal and external initiatives, guiding teams on how to best leverage Genesys Cloud CX
- Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development
- Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect
- Lead systems integration efforts using RESTful APIs and promote CX-as-Code practices within CI/CD pipelines
- Partner with suppliers and cross-functional teams to deliver impactful, future-ready solutions
- Support pre-sales and discovery efforts, championing platform standards and best practices to guide decision-making
What you\’ll need
- A bachelors degree in Telecommunications, Computer Science, Engineering, or equivalent experience
- 8+ years of experience consulting on Genesys Cloud CX or other CCaaS platforms
- Expert-level knowledge and hands-on experience with Genesys Cloud CX, including Architect and flow development
- Strong experience with RESTful APIs, Terraform Cloud, GitHub, and CI/CD pipelines for automation and infrastructure-as-code
- A strong consulting background with skills in requirements gathering, user journey design, and technical delivery
- Experience working in Agile environments, ideally with familiarity in SAFe (Scaled Agile Framework)
- Outstanding communication and stakeholder engagement skills
- Preferred certifications: GCX-GCP (Professional), GCX-GCD (Developer), GCX-ARC (Architect)
Additional informationJob type: PermanentJob location: Hatfield – (2 days per week)
Ready to drive the future of cloud contact centre solutions?
Join us as we redefine digital service delivery at scale and make a global impact while doing it.
JBRP1_UKTJ
Senior Technical Consultant - Genesys employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Consultant - Genesys
✨Tip Number 1
Familiarise yourself with the Genesys Cloud CX platform and its latest features. Engage in online forums or communities where professionals discuss innovations and best practices related to Genesys, as this will help you stay updated and demonstrate your passion during interviews.
✨Tip Number 2
Network with current employees or industry professionals who have experience with Genesys Cloud CX. Attend relevant webinars or conferences to connect with potential colleagues and gain insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented omni-channel solutions in previous roles. Highlight your experience with RESTful APIs and CI/CD pipelines, as these are crucial for the position and will showcase your technical expertise.
✨Tip Number 4
Research the company's strategic goals and recent projects related to contact centre technologies. Being able to articulate how your skills and experiences align with their objectives will set you apart and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Senior Technical Consultant - Genesys
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Genesys Cloud CX and other CCaaS platforms. Emphasise your technical skills, particularly in RESTful APIs, Terraform Cloud, and CI/CD pipelines, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and innovation. Discuss how your background aligns with the responsibilities of the Senior Technical Consultant position and provide specific examples of your previous work that demonstrate your expertise.
Showcase Relevant Experience: When detailing your work history, focus on your consulting experience, especially in requirements gathering and user journey design. Highlight any projects where you led the design and delivery of enhancements using Genesys Cloud CX.
Prepare for Technical Questions: Anticipate technical questions related to Genesys Cloud CX and be ready to discuss your hands-on experience with the platform. Be prepared to explain your approach to designing omni-channel flows and integrating systems using APIs.
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Genesys Cloud CX in detail. Highlight specific projects where you designed and delivered enhancements, and be ready to explain how you leveraged RESTful APIs and CI/CD pipelines.
✨Demonstrate Your Consulting Skills
Since the role requires strong consulting abilities, come equipped with examples of how you've gathered requirements and designed user journeys. Illustrate your approach to stakeholder engagement and how you’ve successfully guided teams in leveraging technology.
✨Familiarise Yourself with Agile Methodologies
As the position involves working in Agile environments, brush up on your knowledge of SAFe and Agile principles. Be ready to discuss how you've applied these methodologies in past projects to drive innovation and improve service performance.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing insightful questions about the team’s current projects and future roadmap. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
