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For Companies At a Glance
- Tasks: Lead the design and delivery of Genesys Cloud CX enhancements for a global service desk.
- Company: Join a dynamic team at Computacenter, innovating in global service delivery.
- Benefits: Enjoy flexible working with 2 days in the office and opportunities for professional growth.
- Why this job: Shape the future of contact centre solutions while collaborating with passionate tech professionals.
- Qualifications: Requires a degree in a relevant field and 8+ years of Genesys Cloud CX experience.
- Other info: Permanent position based in Hatfield, with a focus on innovation and customer experience.
The predicted salary is between 48000 - 84000 £ per year.
Job Description
Life on the team
Join a high-impact team at the forefront of global service delivery innovation. As part of the GSD Systems team, youll play a key role in delivering and enhancing the contact centre technologies that support Computacenters Global Service Desk (GSD).With over 4,000 agents relying on our solutions daily, we ensure seamless multi-channel experiences from voice and email to web chat a…
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Senior Technical Consultant - Genesys employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Consultant - Genesys
✨Tip Number 1
Familiarise yourself with the Genesys Cloud CX platform and its latest features. Being well-versed in the platform will not only boost your confidence during discussions but also demonstrate your commitment to staying updated with industry trends.
✨Tip Number 2
Network with current employees or professionals in the field through platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented Genesys solutions in past roles. Highlighting your hands-on experience with RESTful APIs and CI/CD pipelines will showcase your technical expertise and problem-solving skills.
✨Tip Number 4
Stay informed about the latest trends in contact centre technologies and customer experience strategies. This knowledge will help you contribute meaningfully to discussions about the strategic roadmap and continuous improvement opportunities during the interview process.
We think you need these skills to ace Senior Technical Consultant - Genesys
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Genesys Cloud CX and other CCaaS platforms. Emphasise your technical skills, particularly in RESTful APIs, Terraform Cloud, and CI/CD pipelines, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and innovation. Discuss specific projects where you've successfully implemented contact centre solutions and how they align with the company's goals.
Showcase Your Consulting Experience: Detail your consulting background, focusing on your skills in requirements gathering and user journey design. Provide examples of how you've guided teams to leverage Genesys Cloud CX effectively.
Highlight Relevant Certifications: If you have any relevant certifications such as GCX-GCP, GCX-GCD, or GCX-ARC, make sure to mention them prominently in your application. This will demonstrate your commitment to professional development and expertise in the field.
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Genesys Cloud CX in detail. Highlight specific projects where you designed and delivered enhancements, focusing on the impact of your contributions.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your ability to troubleshoot and innovate within the Genesys platform. Use examples from your past experiences to illustrate how you've successfully resolved complex issues.
✨Engage with Stakeholders
Since the role involves collaboration with various teams, be ready to discuss how you’ve effectively communicated and engaged with stakeholders in previous roles. Share examples of how you gathered requirements and designed user journeys.
✨Familiarise Yourself with Agile Methodologies
As the position requires experience in Agile environments, brush up on Agile principles and be prepared to discuss how you've applied them in your work. Mention any familiarity with SAFe and how it has influenced your project delivery.
