At a Glance
- Tasks: Resolve incidents and support infrastructure changes in a collaborative team.
- Company: Join a dynamic 2nd Line Command Support team with a focus on continuous learning.
- Benefits: Gain hands-on experience while contributing to customer success in a supportive environment.
- Other info: Work in Milton Keynes, Nottingham, or Hatfield with opportunities for professional growth.
- Why this job: Make a real impact on customer experience and enhance your technical skills.
- Qualifications: 3+ years in 2nd Line support with strong problem-solving and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Life on the team
Locations: Milton Keynes or Nottingham or Hatfield
Must either have, or the ability to undertake Security Clearance to be considered. The role also requires working 5 days per week at our offices, so please bear this in mind when applying.
Join our dynamic 2nd Line Command Support team where you'll be part of a collaborative environment that values continuous learning and development. As a 2nd Line Command Analyst, you'll work closely with colleagues across different teams, including the 3rd Line specialists, to resolve incidents and implement key infrastructure changes. The role offers a great opportunity to hone your technical skills while contributing to the seamless support of our customers' estates. Your insights and expertise will be vital in supporting the team's success, making a real impact on our customer experience.
What you'll do:
- Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service.
- Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment.
- Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes.
- Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience.
- Support infrastructure change implementations, ensuring seamless transitions and minimal disruption.
What you'll need:
- At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents.
- Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment.
- Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner.
- Strong technical skills in the following areas:
- Microsoft Teams
- Microsoft Exchange
- Microsoft Defender (Mail Hygiene)
- Microsoft OneDrive for Business
- Microsoft SharePoint
- PowerShell
- AvePoint Cloud Backup
Technical skills in the following areas would be an advantage:
- Microsoft Intune
- Microsoft Power Platform
- Microsoft Purview
Experience of exposure in the following areas:
- Microsoft Active Directory Users and Computers
- Microsoft System Centre Operations Manager
Second Line Support Analyst employer: COMPUTACENTER (UK) LIMITED
At Computacenter, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to continuous learning and professional development ensures that you will thrive in your role as a Principal Microsoft 365 Consultant, with ample opportunities for growth and the chance to work with cutting-edge technologies across the UK. Join us to make a meaningful impact while building strong relationships with customers and colleagues alike.
Contact Details:
COMPUTACENTER (UK) LIMITED Recruitment Team
