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- Tasks: Resolve incidents and support service requests while collaborating with various teams.
- Company: Join a dynamic team in a leading tech company focused on continuous learning.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a supportive work environment.
- Why this job: Make a real impact on customer experience while enhancing your IT expertise.
- Qualifications: 3+ years in 2nd Line support with strong problem-solving and communication skills.
- Other info: Office-based role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Due to a new contract win, we are looking to build a team of 2nd Line Support Analysts from our Technical Operations Command Centres in either Nottingham, Milton Keynes or Hatfield. The role requires an initiative-driven, proactive individual with an understanding of IT infrastructure to work in triage support across multiple customers within multiple technologies.
You will be part of a collaborative environment that values continuous learning and development. As a 2nd Line Wintel Analyst, you will work closely with colleagues across different teams, including the 3rd Line specialists, to resolve incidents and implement key infrastructure changes. The role offers a great opportunity to hone your technical skills while contributing to the seamless support of our customers' estates. Your insights and expertise will be vital in supporting the team's success, making a real impact on our customer experience.
You will need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days per week at our offices, so please bear this in mind when applying.
What you will do:- Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service.
- Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment.
- Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes.
- Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience.
- Support infrastructure change implementations, ensuring seamless transitions and minimal disruption.
- At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents.
- Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment.
- Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner.
- Strong technical skills in the following areas:
- Antivirus Solutions: Symantec Endpoint Protection, McAfee, Microsoft Defender
- Cloud Fundamentals: Microsoft Azure, Amazon Web Services (AWS)
- Directory Services: Active Directory Domain Services, Entra ID
- Ivanti UWM: Environment Manager, Application Control, Performance Manager
- Monitoring Tools: ScienceLogic, SCOM
- Networking Fundamentals: DNS, DHCP, TCP/IP
- Policy Management: Group Policy, Intune Policy
- Quest: Active Roles, Recovery Manager
- Scripting: PowerShell
2nd Line Analyst in Northampton employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Analyst in Northampton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with server incidents and the tools mentioned in the job description. We want to see that you can handle the pressure!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve tackled tricky issues before. We love hearing about how you’ve made a difference in past roles!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace 2nd Line Analyst in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Analyst role. Highlight your experience in IT infrastructure support and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your problem-solving abilities and collaborative spirit.
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical skills, especially in areas like Active Directory, cloud fundamentals, and scripting. We love seeing candidates who are confident in their abilities and ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in areas like Active Directory, PowerShell, and cloud fundamentals. Be ready to discuss specific incidents you've resolved and how you approached them. This will show your hands-on experience and problem-solving abilities.
✨Show Off Your Team Spirit
Since the role involves collaboration with various teams, be prepared to share examples of how you've worked effectively with others in the past. Highlight any experiences where you guided or supported colleagues, as this demonstrates your ability to contribute to a positive team environment.
✨Stay Calm Under Pressure
The interviewers will likely want to see how you handle high-pressure situations. Think of a time when you faced a challenging incident and explain how you managed it. Emphasise your organisational skills and how you prioritised tasks to meet SLA targets.
✨Ask Smart Questions
Prepare some insightful questions about the company’s infrastructure and the technologies they use. This not only shows your interest in the role but also gives you a chance to demonstrate your knowledge of the industry. Plus, it helps you gauge if the company is the right fit for you!