At a Glance
- Tasks: Resolve incidents and support infrastructure changes in a collaborative team.
- Company: Join a dynamic 2nd Line Command Support team in Milton Keynes.
- Benefits: Continuous learning, development opportunities, and a supportive work environment.
- Other info: Work in a fast-paced environment with opportunities for career growth.
- Why this job: Make a real impact on customer experience while honing your technical skills.
- Qualifications: 3+ years in 2nd Line support with strong problem-solving and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Life on the team
Locations: Milton Keynes or Nottingham
Must either have, or the ability to undertake Security Clearance to be considered. The role also requires working 5 days per week at our offices, so please bear this in mind when applying.
Join our dynamic 2nd Line Command Support team in Milton Keynes, where you'll be part of a collaborative environment that values continuous learning and development. As a 2nd Line Command Analyst, you'll work closely with colleagues across different teams, including the 3rd Line specialists, to resolve incidents and implement key infrastructure changes. The role offers a great opportunity to hone your technical skills while contributing to the seamless support of our customers' estates. Your insights and expertise will be vital in supporting the team's success, making a real impact on our customer experience.
What you'll do
- Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service.
- Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment.
- Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes.
- Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience.
- Support infrastructure change implementations, ensuring seamless transitions and minimal disruption.
What you'll need
- At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents.
- Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment.
- Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner.
- Strong technical skills in the following areas:
- Antivirus Solutions: Symantec Endpoint Protection, McAfee, Microsoft Defender
- Cloud Fundamentals: Microsoft Azure, Amazon Web Services (AWS)
- Directory Services: Active Directory Domain Services, Entra ID
- Ivanti UWM: Environment Manager, Application Control, Performance Manager
- Monitoring Tools: ScienceLogic
- Networking Fundamentals: DNS, DHCP, TCP/IP
- Policy Management: Group Policy, Intune Policy
- Quest: Active Roles, Recovery Manager
- Scripting: PowerShell
Second Line Support Analyst in Milton Keynes employer: COMPUTACENTER (UK) LIMITED
Join our vibrant team in Milton Keynes as a Second Line Support Analyst, where we prioritise a culture of collaboration and continuous learning. With a strong focus on employee development, you will have the opportunity to enhance your technical skills while making a significant impact on customer experience. Our supportive work environment encourages innovation and teamwork, ensuring that every team member feels valued and empowered to grow.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support Analyst in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info about the team and might just land you a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with server-related incidents and the tools mentioned in the job description.
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Share specific examples of how you've tackled challenges in high-pressure situations, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Second Line Support Analyst in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line infrastructure support. Use keywords from the job description to show we’re a perfect match for each other!
Show Off Your Skills:Don’t just list your technical skills; give examples of how you’ve used them in real situations. We love seeing how you’ve tackled server-related incidents or collaborated with teams.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for problem-solving and customer service, and let us know why you want to join our dynamic team in Milton Keynes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in areas like Active Directory, PowerShell, and cloud fundamentals. Be ready to discuss specific incidents you've resolved and how you approached them. This will show your hands-on experience and problem-solving abilities.
✨Showcase Your Team Spirit
Since the role involves collaboration with various teams, be prepared to share examples of how you've worked effectively with others in the past. Highlight any experiences where you guided or supported colleagues, as this demonstrates your ability to contribute to a positive team environment.
✨Stay Calm Under Pressure
The interviewers will likely want to see how you handle high-pressure situations. Think of a time when you faced a challenging incident and explain how you managed it. Emphasising your calmness and efficiency will reassure them that you're the right fit for their fast-paced environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, ongoing projects, or the tools they use. This not only shows your genuine interest in the role but also gives you a chance to assess if the company culture aligns with your values and work style.
