At a Glance
- Tasks: Shape customer experiences and manage key accounts in a dynamic tech environment.
- Company: Join a fast-paced international organisation with a focus on innovation.
- Benefits: Competitive salary, professional development, and a collaborative team culture.
- Other info: Great opportunity for career growth and process optimisation.
- Why this job: Be the go-to person for customers and make a real impact on their experience.
- Qualifications: 2+ years in sales, strong communication skills, and a passion for tech.
The predicted salary is between 26000 - 32000 £ per year.
Location: Edinburgh
Life on the team
As a Inside Sales/Customer Executive, you'll play a key role in shaping the customer experience and acting as a trusted point of contact for our major clients in Private Sector. Working closely with the Account Manager, you will manage all topics related to our Technology Sourcing portfolio: quotations, customer queries, deployment schedules, customer catalogue, etc. You'll be at the heart of customer operations connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high quality service at every step. Through close collaboration and proactive support, you'll help put the customer at the centre of decision making while supporting profitable sales growth. This role offers strong exposure to complex customer environments, cross functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast paced, international organisation.
What you'll do
- Act as the main contact for customers, vendors/suppliers, and internal teams for customer related topics
- Own the end-to-end customer experience and work closely with internal teams to deliver excellent service
- Manage customer deployment schedules and issue call off instructions
- Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
- Make pricing and margin decisions in line with the pricing strategy and commercial objectives
- Coordinate the quotation and order management process
- Ensure delivery to customer SLAs
- Co-ordinate the resolution of customer/account queries promptly
- Suggest and implement improvement actions
- Identify and participate in process-optimisation initiatives to support efficiency and customer satisfaction
What you'll need
- 2+ years of experience in an internal sales department, dealing with large or medium sized customers
- Commercial or commercial technical training
- Commercial awareness, ability to make margin decisions and quotations
- Ability to work effectively in a fast paced environment
- Organisational skills, reliability, and strong sense of responsibility
- Excellent communication and relationship building skills
- Ability to articulate customer needs and deliver consistent, high quality service
- Collaborative mindset with a willingness to share knowledge and contribute to team success
- Experience or strong interest in tech industry
Inside Sales Representative in Livingston employer: COMPUTACENTER (UK) LIMITED
Join our dynamic team in Edinburgh as an Inside Sales Representative, where you'll be at the forefront of enhancing customer experiences for our major clients in the Private Sector. We pride ourselves on a collaborative work culture that fosters professional growth and offers extensive training opportunities, ensuring you develop your commercial and customer management skills in a fast-paced, international environment. With a focus on employee well-being and a commitment to delivering high-quality service, we provide a supportive atmosphere that empowers you to make impactful decisions and drive success.
Contact Details:
COMPUTACENTER (UK) LIMITED Recruitment Team
