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- Tasks: Communicate Windows and Office updates, manage incidents, and provide technical consultancy.
- Company: Join Computacenter's friendly global team focused on outstanding service.
- Benefits: Comprehensive training, career progression opportunities, and a collaborative work environment.
- Other info: Dynamic role with opportunities to expand your professional network.
- Why this job: Make an impact by ensuring users have the best upgrade experience with Microsoft products.
- Qualifications: Strong understanding of Microsoft features and incident management skills.
The predicted salary is between 40000 - 50000 £ per year.
The Evergreen service is Computacenter's solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from the UK, India, and Germany locations.
What you'll do:
- Accountable for understanding and communicating Feature Release changes for Windows and Office Pro Plus.
- Deliver the Internal Model Office process and associated advisory output.
- Translate Feature Release changes into a risk assessment for a customer estate (in collaboration with COA Customer).
- Act as a single point of contact for general technical queries and escalations.
- Investigate failed deployments directly in SCCM/Intune.
- Own and resolve 3rd line incidents via Remedy queue.
- Implement remediation activities where service has shortfalls.
- Create and present Feature Release impact (advisory report) to Service Management / Customer (Hardware and Software).
What you'll need:
The successful candidate will represent the Evergreen Service as an SME and will be responsible for technically understanding Microsoft's roadmap of Windows and Office Pro Plus Feature Releases. Translating these changes into Hardware and Application impact assessments and presenting recommendations to our customers will be a major responsibility of the Evergreen SME role. Other important aspects of the role will focus on incident management, where the Evergreen SME will be responsible for 3rd line support, incident resolution, and technical consultancy. This will involve internal and external briefing sessions/workshops and presentations where required. The Evergreen SME will be expected to liaise with internal teams, customer representatives, 3rd party stakeholders, and service management.
Why should you join the Evergreen Team at Computacenter:
You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey, we will provide comprehensive Evergreen training and support from our established team. Whilst Evergreen is a member of our Managed Services, we are a member of Computacenter's Global Service Operation providing Consultancy, Project Management, Product and Engineering services, and so the scope for future career progression will be varied and encouraged.
Microsoft Build Specialist - Security Cleared in Hatfield employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Build Specialist - Security Cleared in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Computacenter on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Microsoft Build Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Windows and Office Pro Plus Feature Releases. We want you to be able to discuss how these changes impact customers, so get ready to showcase your expertise!
✨Tip Number 3
Practice your presentation skills! As an Evergreen SME, you'll need to present advisory reports to service management and customers. Get comfortable explaining technical concepts in a clear and engaging way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Microsoft Build Specialist - Security Cleared in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Microsoft Build Specialist role. Highlight your experience with Windows and Office Pro Plus, and any relevant technical skills. We want to see how you can bring value to our Evergreen team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at Computacenter. We love seeing genuine enthusiasm!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical challenges in the past. We’re looking for someone who can own and resolve incidents effectively, so let us know how you’ve done that before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way!
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Know Your Microsoft Stuff
Make sure you brush up on the latest Windows and Office Pro Plus Feature Releases. Being able to discuss these changes confidently will show that you're not just familiar with the products, but that you’re genuinely interested in how they impact users.
✨Prepare for Technical Queries
Since you'll be the go-to person for technical queries, practice explaining complex concepts in simple terms. Think about common issues that might arise and how you would address them. This will demonstrate your problem-solving skills and your ability to communicate effectively.
✨Showcase Your Incident Management Skills
Be ready to discuss your experience with incident management and how you've resolved 3rd line incidents in the past. Use specific examples to illustrate your approach and the outcomes, as this will highlight your capability to handle challenges in a high-pressure environment.
✨Engage with the Team Spirit
The Evergreen team values collaboration, so be prepared to talk about how you work with others. Share examples of successful teamwork and how you’ve contributed to achieving common goals. This will help convey that you’re a good fit for their open and friendly culture.