At a Glance
- Tasks: Join our team to provide top-notch 3rd line support and tackle exciting technical challenges.
- Company: Secure tech company with a focus on innovation and collaboration.
- Benefits: Competitive salary, on-call pay, overtime, and flexible benefits.
- Other info: Great opportunities for career growth and development in a supportive team.
- Why this job: Make a real impact in a dynamic environment while enhancing your technical skills.
- Qualifications: 5+ years in IT support, strong knowledge of Windows Server and Active Directory.
The predicted salary is between 45000 - 55000 £ per year.
Security Cleared - 3rd Line Support Analyst Wintel AD
Competitive Salary + on-call, + overtime + comprehensive and flexible benefits
Hatfield, Nottingham or Milton Keynes (full-time in office)
Must be SC Cleared, or willingness to undertake
Multiple Opportunities
A number of fantastic opportunities have arisen for 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations (Nottingham, Hatfield or Milton Keynes). The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLAs are met, and wider call management.
What you'll do
- Technical 80%
- Call and incident Management
- Respond to service calls and resolve incidents to ensure SLA targets are achieved
- Increase the First Time Fix rate
- Adhere to escalation procedures
- Assist with technical escalations for other team members
- Monitor call queue and follow up with specialist support teams for resolution
- Adhere to customers and Computacenter's Security Policies
- Administration 20%
- Participate in team and sector meetings
- Utilise the relevant ITSM tool suite to monitor progress of all incidents
- Ensure accurate completion of all incident records and associated paperwork
- Monitor and update the call management system as required
- Assist with SLA reporting
What you'll need
- 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments
- 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V
- Currently holds SC or above clearance level.
- Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role
- Able to communicate clearly with peers as well as management
- Self-driven and resourceful to achieve goals independently as well as work well in groups
- Flexibility to adjust to changing requirements, schedules and priorities
- The ability to socialize ideas, make recommendations and gather team consensus to move forward
- Excellent communication, writing, meeting facilitation skills
- Technical qualifications, i.e. Microsoft Windows Server, VMware vSphere, Microsoft Azure Services
- Familiarity of PowerShell to accomplish tasks and provide reporting
Desired:
- In depth experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents in complex environments
- Good understanding of supporting server infrastructure within a hybrid (multi-platform) environment
- Management of Microsoft Windows Server within a hybrid environment
- Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation
- Accurate and logical problem solving skills
- Ability and desire to excel in a team environment
- Active Directory deployment/configuration/troubleshooting skills, including Group Policy
- Entra ID authentication service and access control including conditional access policies / enterprise application deployment
- Supporting Microsoft Windows Networking Services such as DNS/DHCP
- Managing Anti-Virus services and reporting
Advantageous:
- Modern Device management (Intune, Workspace One)
- Azure Privileged Identity Management and Identity Governance
- Hold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801)
- Hold Microsoft Identity and Access Administrator Certification (SC-300)
- Converged technologies (Simplivity, UCS)
- Virtualisation (VMware, Hyper-V)
Infrastructure Security Engineer in Hatfield employer: COMPUTACENTER (UK) LIMITED
At Computacenter, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to continuous learning and professional development ensures that you will thrive in your role as a Principal Microsoft 365 Consultant, with ample opportunities for growth and the chance to work with cutting-edge technologies across the UK. Join us to make a meaningful impact while building strong relationships with customers and colleagues alike.
Contact Details:
COMPUTACENTER (UK) LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Security Engineer in Hatfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what COMPUTACENTER (UK) LIMITED values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges COMPUTACENTER (UK) LIMITED might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at COMPUTACENTER (UK) LIMITED!
✨Direct Apply to COMPUTACENTER (UK) LIMITED
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We think you need these skills to ace Infrastructure Security Engineer in Hatfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at COMPUTACENTER (UK) LIMITED.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at COMPUTACENTER (UK) LIMITED. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
