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For Companies At a Glance
- Tasks: Shape customer experiences and connect teams to deliver top-notch service.
- Company: Join a fast-paced, international organisation focused on customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic environment.
- Why this job: Be the trusted contact for clients and make a real impact on their experience.
- Qualifications: 1-3 years in sales, strong communication, and a collaborative mindset.
- Other info: Opportunity for growth and involvement in process optimisation initiatives.
The predicted salary is between 30000 - 40000 £ per year.
Life on the team
As a Customer Executive, you will play a key role in shaping the customer experience and acting as a trusted point of contact for one of our largest clients in Public Sector. You will be at the heart of customer operations connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high quality service at every step. Through close collaboration and proactive support, you will help put the customer at the centre of decision making while supporting profitable sales growth. This role offers strong exposure to complex customer environments, cross functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast paced, international organisation. This role will require you to undertake/obtain SC Clearance.
What you will do:
- Act as the main contact for customers, vendors/suppliers, and internal teams for customer related topics
- Own the end-to-end customer experience and work closely with internal teams to deliver excellent service
- Manage customer deployment schedules and issue call off instructions
- Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
- Make pricing and margin decisions in line with the pricing strategy and commercial objectives
- Coordinate the quotation and order management process
- Ensure delivery to customer SLAs
- Co-ordinate the resolution of customer/account queries promptly
- Suggest and implement improvement actions
- Identify and participate in process-optimisation initiatives to support efficiency and customer satisfaction
What you will need:
- First experience (1-3 years) in an internal sales department, dealing with large or medium sized customers
- Commercial or commercial technical training
- Strong customer and sales orientation
- Ability to work effectively in a fast paced environment
- Organisational skills, reliability, and strong sense of responsibility
- Excellent communication and relationship building skills
- Good understanding of the marketplace, industry trends, and customer needs
- Ability to use knowledge of key business drivers to seek optimal outcomes
- Ability to articulate customer needs and deliver consistent, high quality service
- Skills in active listening and probing to understand priorities and concerns
- Collaborative mindset with a willingness to share knowledge and contribute to team success
Customer Executive in Hatfield employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Executive in Hatfield
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Executive role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service. We suggest role-playing with a friend to get comfortable articulating how you’d handle various customer situations.
✨Tip Number 3
Showcase your skills! Bring examples of your past experiences where you’ve improved customer satisfaction or streamlined processes. We want to see how you can bring that magic to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Executive in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Executive role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can connect with our customers and enhance their experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a great fit for this role. Be sure to mention any specific experiences that demonstrate your ability to manage customer relationships effectively.
Showcase Your Communication Skills: As a Customer Executive, communication is key! In your application, make sure to showcase your ability to articulate ideas clearly and build relationships. Whether it's through your CV or cover letter, let us see your personality and how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Know Your Customer
Before the interview, research the company’s key clients, especially in the public sector. Understand their needs and challenges, so you can demonstrate how your skills will help enhance their experience.
✨Showcase Your Communication Skills
As a Customer Executive, communication is key. Prepare examples of how you've effectively communicated with customers or internal teams in the past. Highlight your ability to build relationships and resolve issues.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Share specific instances where your organisational skills led to successful outcomes, especially in fast-paced environments.
✨Emphasise Your Collaborative Mindset
This role requires working closely with various teams. Prepare to talk about times when you collaborated with others to achieve a common goal. Show that you’re a team player who values knowledge sharing.