Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support mobile operating systems and manage device configurations using cloud-based tools.
- Company: Join a friendly, global team at Computacenter focused on exceptional service.
- Benefits: Comprehensive training, mentorship, and opportunities for continuous development.
- Why this job: Expand your technical skills while making a real impact in mobile device management.
- Qualifications: Experience in 2nd line support and knowledge of mobile endpoint management required.
- Other info: Collaborative environment with exposure to emerging technologies and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Life on the team
2nd Line Engineer - Mobile Device Management
Location: Hatfield
Full time on Computacenter site
Hours: 37.5 per week
Role Type: Permanent
Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting
The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter's technical and security standards for Windows 10+ and Windows Server, identifying and addressing any deviations. Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements.
What you'll do
In this role as a 2nd Line Mobile Device Management Analyst, you will be responsible for supporting the mobile operating system environment and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX etc). You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support where required when helpdesk level analysts are unable to resolve. Working closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLAs, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate.
What you'll need
The ideal candidate will have a good working background in a 2nd line support role with several years experience and a working knowledge in mobile endpoint management and cloud technologies. The following skillsets would be deemed essential to the role:
- Proven experience in a 2nd line support mobile endpoint engineering role.
- Working knowledge of Workspace ONE Unified Endpoint Manager
- Apple Business Manager
- Entra IDM365
- Android Enterprise Manager
- Samsung KNOX
- iOS and Android mobile operating systems experience (configuration)
- Mobile Device Management through Organisation Groups
Why should you join the Endpoint Build and Configuration Team at Computacenter
Joining the Endpoint Build and Configuration Team at Computacenter means becoming part of a collaborative, open, and friendly global team dedicated to delivering exceptional service and customer satisfaction. You will work alongside a wide range of technical service teams, enabling you to achieve your goals while naturally expanding your professional network. To support your success, we offer comprehensive build training and ongoing mentorship from a well-established and experienced team. This role provides continuous development opportunities through involvement in regular business-as-usual (BAU) build releases that maintain customer security compliance, as well as diverse non-standard project work throughout the year. These experiences will help you grow your technical expertise and gain exposure to emerging tools and technologies in the endpoint and server management space.
2nd Line Support Engineer - JAMF/Apple Business Manager in Hatfield employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - JAMF/Apple Business Manager in Hatfield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for 2nd Line Support roles and practice your answers. Make sure you can talk confidently about your experience with tools like Workspace ONE and Apple Business Manager.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your expertise in mobile endpoint management and cloud technologies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Engineer - JAMF/Apple Business Manager in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with mobile endpoint management and any relevant tools like JAMF or Workspace ONE. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about mobile device management and how your background makes you a great fit for our team. Keep it friendly and professional, just like us!
Show Off Your Technical Skills: In your application, don’t forget to mention your technical know-how. Whether it's your experience with iOS and Android configurations or your familiarity with cloud technologies, we want to know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be one step closer to joining our awesome team at Computacenter!
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Know Your Tools Inside Out
Make sure you’re familiar with the tools mentioned in the job description, like Workspace ONE, JAMF, and Apple Business Manager. Brush up on their functionalities and how they integrate into mobile device management. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of complex issues you've resolved in previous roles. Think about times when you had to coordinate with different teams or manage incident queues. This will demonstrate your ability to handle the responsibilities of a 2nd Line Support Engineer effectively.
✨Understand the Company Culture
Research Computacenter’s values and team dynamics. They emphasise collaboration and customer satisfaction, so be ready to share how you’ve contributed to team success in the past. Showing that you align with their culture can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. Inquire about the types of projects you might work on or how the team handles compliance assessments. This not only shows your interest but also helps you gauge if the role is the right fit for you.
