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For Companies At a Glance
- Tasks: Support clients with mobile technology issues and provide excellent customer service.
- Company: Join a dynamic team focused on innovative mobile solutions for a new client.
- Benefits: Enjoy flexible working hours and potential for remote work.
- Why this job: Be part of a growing team with opportunities for personal and professional development.
- Qualifications: Security Clearance preferred; customer-focused attitude is essential.
- Other info: Work hours are between 7am and 7pm, Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
Life on the team
Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to undertake it.
The Support Analysts will form part of the?MDM team, working within our 2nd line service desk. You\’ll provide support between?7am and 7pm, Monday to F…
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First Line Analyst employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Analyst
✨Tip Number 1
Familiarise yourself with mobile technology and the specific tools we use at StudySmarter. Understanding our systems will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer support or technical roles. Be ready to share specific examples of how you've resolved issues or improved customer satisfaction, as this is crucial for a First Line Analyst.
✨Tip Number 3
If you don’t already hold Security Clearance, be prepared to discuss your willingness to obtain it. Showing that you understand the importance of security in our industry can set you apart from other candidates.
✨Tip Number 4
Network with current employees or join relevant online forums to gain insights into our company culture and the MDM team. This knowledge can help you tailor your responses during interviews and show that you're a good fit for our team.
We think you need these skills to ace First Line Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a First Line Analyst. Highlight key skills such as customer focus and mobile technology support.
Tailor Your CV: Make sure your CV reflects relevant experience in mobile technology support and any previous roles that demonstrate your customer service skills. Use specific examples to showcase your expertise.
Highlight Security Clearance: If you already hold Security Clearance (SC), mention it prominently in your application. If not, express your willingness and ability to undertake the clearance process.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are a great fit for the role. Discuss your passion for technology support and how your skills align with the needs of the MDM team.
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Understand Mobile Technology
Make sure you have a solid grasp of mobile technology concepts and tools. Familiarise yourself with common issues users face and how to troubleshoot them effectively.
✨Showcase Customer Focus
Demonstrate your customer service skills during the interview. Be prepared to discuss past experiences where you successfully resolved customer issues or improved their experience.
✨Security Clearance Awareness
If you already hold Security Clearance, mention it! If not, express your willingness to obtain it and discuss any relevant background checks or clearances you've had in the past.
✨Availability and Flexibility
Since the role requires support between 7am and 7pm, be ready to discuss your availability. Highlight your flexibility and willingness to work within these hours to meet team needs.
