At a Glance
- Tasks: Be the go-to person for customers, managing their experience and ensuring top-notch service.
- Company: Join a dynamic international organisation with a focus on technology and customer satisfaction.
- Benefits: Competitive salary, professional development, and a vibrant team culture.
- Other info: Opportunity for career growth and involvement in process optimisation initiatives.
- Why this job: Shape customer experiences and grow your skills in a fast-paced tech environment.
- Qualifications: 2+ years in sales, strong communication skills, and a passion for tech.
The predicted salary is between 26000 - 32000 £ per year.
Location: Edinburgh
Life on the team
As an Inside Sales/Customer Executive, you'll play a key role in shaping the customer experience and acting as a trusted point of contact for our major clients in the Private Sector. Working closely with the Account Manager, you will manage all topics related to our Technology Sourcing portfolio: quotations, customer queries, deployment schedules, customer catalogue, etc. You'll be at the heart of customer operations connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high-quality service at every step. Through close collaboration and proactive support, you'll help put the customer at the centre of decision making while supporting profitable sales growth. This role offers strong exposure to complex customer environments, cross-functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast-paced, international organisation.
What you'll do
- Act as the main contact for customers, vendors/suppliers, and internal teams for customer-related topics
- Own the end-to-end customer experience and work closely with internal teams to deliver excellent service
- Manage customer deployment schedules and issue call-off instructions
- Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
- Make pricing and margin decisions in line with the pricing strategy and commercial objectives
- Coordinate the quotation and order management process
- Ensure delivery to customer SLAs
- Co-ordinate the resolution of customer/account queries promptly
- Suggest and implement improvement actions
- Identify and participate in process-optimisation initiatives to support efficiency and customer satisfaction
What you'll need
- 2+ years of experience in an internal sales department, dealing with large or medium-sized customers
- Commercial or commercial technical training
- Commercial awareness, ability to make margin decisions and quotations
- Ability to work effectively in a fast-paced environment
- Organisational skills, reliability, and strong sense of responsibility
- Excellent communication and relationship building skills
- Ability to articulate customer needs and deliver consistent, high-quality service
- Collaborative mindset with a willingness to share knowledge and contribute to team success
- Experience or strong interest in the tech industry
Inside Sales Representative in Fife employer: COMPUTACENTER (UK) LIMITED
As an Inside Sales Representative in Edinburgh, you'll join a dynamic team that prioritises customer experience and collaboration. Our supportive work culture fosters professional growth, offering you the chance to enhance your commercial skills while working with major clients in the Private Sector. With a focus on innovation and efficiency, we provide a stimulating environment where your contributions directly impact our success and customer satisfaction.
Contact Details:
COMPUTACENTER (UK) LIMITED Recruitment Team
