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- Tasks: Drive customer success by onboarding, deploying, and maximising Cisco software value.
- Company: Join a leading tech company focused on customer partnerships and growth.
- Benefits: Competitive salary, career development, and collaborative work environment.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Experience in Customer Success and strong communication skills required.
- Other info: Dynamic role with opportunities for professional growth and teamwork.
The predicted salary is between 50000 - 65000 £ per year.
Are you an experienced Customer Success professional with a background in Cisco and/or the software industry, looking to take the next step in your career? As a Customer Success Specialist, you'll put customers first, driving onboarding, deployment, adoption and value realisation of Cisco software. You'll help customers maximise the return on their technology investments, reduce risk across their estate, and build long term, successful partnerships that support renewals and growth.
You’ll work closely with customers, Cisco, and internal Computacenter teams to shape adoption strategies, identify use cases, act as a trusted advisor and be the voice of the customer throughout the software lifecycle.
What you'll do:
- Drive onboarding, deployment, adoption, and consumption of Cisco software across partner customers
- Track and report deployment progress, adoption metrics, and customer health to key stakeholders
- Identify customer use cases and recommend appropriate implementation and lifecycle services
- Build and execute adoption plans aligned to customer goals and business outcomes
- Proactively manage renewal risk and support successful renewals and footprint growth
- Develop trusted executive and technical relationships across customer organisations
- Own Customer Success documentation, methodology, and value reporting
- Collaborate across Cisco and Computacenter teams (Sales, Renewals, CX, Delivery) to deliver outcomes
- Manage commercial and financial aspects, including revenue, margin, and strategic investment decisions
- Support complex services and solution sales where required
- Act in line with Computacenter information security policies
What you'll need:
- Excellent background and experience in Customer Success, software, Cisco, sales or delivery environments
- Strong understanding of software lifecycle and customer success methodologies
- Experience using Customer Success tooling (Totango or similar preferred)
- Knowledge of Cisco technologies, licensing, and software portfolios (preferred)
- Excellent stakeholder management and communication skills at all levels
- Strong analytical, commercial, and financial awareness
- Negotiation, influencing, and problem solving capability
- Ability to work effectively in complex, virtual, cross functional teams
Customer Success Manager - Cisco employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Cisco
✨Tip Number 1
Network like a pro! Reach out to your connections in the Cisco and software industry. Attend events, webinars, or even local meetups. The more people you know, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past successes in customer success roles. Highlight how you've driven onboarding and adoption in previous positions. This will make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on common questions related to customer success and Cisco technologies. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your experience with Cisco and customer success methodologies. Let’s get you that dream job together!
We think you need these skills to ace Customer Success Manager - Cisco
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience with Cisco and any relevant software industry roles. We want to see how your background aligns with what we’re looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve driven customer success, managed relationships, and contributed to software adoption. This will help us see your potential impact.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer success and why you’re excited about this role at StudySmarter. Let us know how you can help our customers maximise their technology investments.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco technologies and software portfolios. Be ready to discuss how you've used these in previous roles, as well as any relevant customer success methodologies. This will show that you're not just familiar with the products but can also leverage them effectively for customer success.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've driven onboarding, deployment, or adoption of software. Highlight how you’ve maximised customer value and managed renewals. This will demonstrate your hands-on experience and ability to build long-term partnerships.
✨Be a Problem Solver
During the interview, be ready to discuss how you've tackled challenges in customer success. Think of scenarios where you identified risks or issues and how you resolved them. This will showcase your analytical skills and your capability to influence outcomes positively.
✨Engage with Stakeholders
Practice how you would communicate with different stakeholders, from technical teams to executives. Use role-play to simulate discussions about adoption strategies or customer health metrics. This will help you convey your strong communication skills and stakeholder management abilities during the interview.