Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage debt collections and resolve customer account issues in a dynamic team.
- Company: Join a fast-paced organisation with a collaborative culture and international reach.
- Benefits: Enjoy a supportive work environment with opportunities for training and development.
- Why this job: Make a real impact on debt management while working with diverse teams.
- Qualifications: Experience in B2B collections, proficiency in SAP, and strong communication skills required.
- Other info: This is a full-time, permanent role based in Hatfield, UK.
The predicted salary is between 36000 - 60000 £ per year.
Life on the team
We are looking for a proactive and experienced Debt Specialist to join our Accounts Receivable team, reporting directly to the Group Credit and Collections Manager based in Hatfield. This role plays a vital part in supporting both the UK business and our collections shared service centre in Budapest, acting as a key local point of contact and escalation.
You will be part of a collaborative and supportive environment, working closely with internal stakeholders, customers, and international teams to ensure timely and effective debt resolution. This is a fantastic opportunity to make a real impact in a dynamic, fast-paced organisation where your expertise will help shape the way we manage and resolve debt challenges across the business.
What you will do
- Act as a local escalation point for debt and collections issues within the UK.
- Identify, track, manage, and investigate delinquent customer accounts.
- Liaise with customers and internal stakeholders to resolve outstanding debts and ensure timely payments.
- Support the shared service collections team in Budapest and the wider Accounts Receivable management team.
- Develop and implement debt collection strategies in collaboration with the shared service.
- Assist with change management initiatives and support activities across the order-to-cash process.
- Provide guidance and support to ensure a cohesive and efficient collections process.
- Support training and development within group teams and assist team leaders in managing performance.
- Collaborate with key account and sales management to resolve issues impacting collections.
- Participate in order-to-cash projects and investigate discrepancies to resolve customer account issues.
- Handle internal customer queries, complaints, and inquiries professionally and efficiently.
What you will need
Essential
- Demonstrable experience in collections strategy within a B2B environment - ideally B2G.
- Strong understanding of the order-to-cash process.
- Proficiency in SAP and advanced Microsoft Excel skills.
- Exposure to various market billing portals.
- Excellent verbal and written communication skills.
- Strong analytical skills and attention to detail.
- Ability to work independently and manage multiple priorities.
- Experience working collaboratively with sales and internal stakeholders.
- Organisational and interpersonal skills to manage complex stakeholder relationships.
Desirable
- Previous team leader or management experience.
- Understanding of profit and loss principles.
- Experience working with or within an offshore shared service environment.
Additional Information
- Country: UK
- Location: Hatfield
- Hours: Full time
- Role Type: Permanent
Credit Control Specialist in Hatfield, Hertfordshire employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Specialist in Hatfield, Hertfordshire
✨Tip Number 1
Familiarise yourself with the order-to-cash process, as this is crucial for the Credit Control Specialist role. Understanding how each step impacts debt collection will help you demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your SAP and advanced Microsoft Excel skills. Being proficient in these tools will not only make you more efficient but also show that you're ready to hit the ground running in a fast-paced environment.
✨Tip Number 3
Network with professionals in the B2B collections space, especially those with experience in B2G. This can provide you with insights into industry best practices and may even lead to valuable referrals.
✨Tip Number 4
Prepare to discuss your experience in managing complex stakeholder relationships. Think of specific examples where you've successfully resolved issues, as this will highlight your collaborative skills and problem-solving abilities.
We think you need these skills to ace Credit Control Specialist in Hatfield, Hertfordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections strategy, particularly in a B2B environment. Emphasise your proficiency in SAP and advanced Excel skills, as well as any relevant experience with market billing portals.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Credit Control Specialist role. Mention your ability to manage multiple priorities and your experience working collaboratively with sales and internal stakeholders.
Showcase Your Analytical Skills: Provide examples in your application that demonstrate your strong analytical skills and attention to detail. This could include specific instances where you've successfully resolved complex debt issues or improved collections processes.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application reflects your ability to liaise effectively with customers and internal stakeholders. Use clear and professional language throughout your application.
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Showcase Your Collections Experience
Be prepared to discuss your previous experience in collections strategy, especially within a B2B environment. Highlight specific examples where you've successfully managed delinquent accounts and resolved outstanding debts.
✨Demonstrate Your Analytical Skills
Since strong analytical skills are essential for this role, come ready to discuss how you've used data to inform your debt collection strategies. You might even want to prepare a few examples of how you've tracked and managed customer accounts effectively.
✨Familiarise Yourself with SAP and Excel
As proficiency in SAP and advanced Microsoft Excel skills are crucial, make sure you can talk about your experience with these tools. Consider preparing to discuss specific functions or features you've used that relate to debt management.
✨Prepare for Stakeholder Interaction
This role involves liaising with various internal stakeholders and customers. Think of examples where you've successfully collaborated with different teams to resolve issues, and be ready to demonstrate your excellent communication skills.
