Commercial Specialist in Hatfield, Hertfordshire

Life on the team

Due to growth in our operations, we are looking for someone to join the Field & On-Site Servies (FOS) Commercial Operations Team as a Commercial Specialist to assist us with our continued programme to reduce our cost to serve and standardise our approach to charging.

Reporting to the Commercial Manager , your primary role will be to the ownership & governance of our INVEST processes & our SHARED services structure in terms of cross-charging accuracy and Utilisation reporting, analysis & insight. Additionally, with an understanding of CC financial processes, you will be able to assist with identifying over/under performance from our teams, support monthly charges forecasting, and supporting the Change to Service (CTS) governance, x-charge tracking & reporting.

Whilst we are based in the UK, our scope covers the whole of FOS Operations globally. Our policy is for hybrid working, with at least 40% working days in a CC office over each fortnight, however, we are flexible about which office you are aligned to.

What youll do

• Support the Commercial Operations function in their role across the whole of FLS. In particular:
• Ownership and primary contact for all aspects of the FOS Cost Collector structure & process (Invest, Shared, Dedicated).
• Ensure Customer Contractual & other charging (system & manual) is accurate and in line with published policies.
• Ensure that CTS x-charging changes are captured and accurately posted through the monthly cross-charging processes.
• Act as a commercial advisor to all Operations across our Field & On-Site Services countries.
• Support our drive to improve cost to serve through the application of systems and processes that monitor efficient service costs and recoveries
• Support the financial planning, review process and forecasting (OFC.GOL, etc)
• Support the FOS change programme & growth strategy and the aligned x-charging policies & process.
• Support the harmonisation simplification and relevance our the FOS services x-charging mechanisms.
• Define reporting mechanisms to highlight and improve understanding of over and under performance.

Interface with GCF, Service Excellence Business Support, GSBO, Delivery Leadership and across FOS Operations.

• Oversee monthly x-charging by Business Support and various Finance contacts.
• Identify and confirm changes to cross-charges arising from in-life changes.
• Work with GCF colleagues on the month-end reporting cycle.
• Work with GCF colleagues & FOS Operations to support the monthly forecasts (OFC,GOL)
• Highlight risks and opportunities withing FOS.

What youll need

• An understanding (or willingness to learn) how FOS operates and the internal financial processes to achieve our goals.
• Good understanding of CC financial processes.
• Good communication skills in English; knowledge of German/French would be an advantage but not essential.
• Ideally, some understanding of FOS Operations & the FOS Services Portfolio
• Ideally, some understanding of the principles in a Services Partnering outsourcing business.
• Ideally, some understanding of the Deal Lifecycle Framework
• Some understanding of basic accounting.
• Ability to build & maintain good working relationships across FOS Operations, FOS SLT, Delivery Leadership, GCF, Business Support, GSBO & other Finance functions.
• Seek to improve overall Computacenter margin (through supporting our drive to reduce cost to serve).