Change Enablement Consultant in Hatfield

At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long‑term sustainability in all our decisions. As we expand our Group Professional Services (GPS) function, we’re looking for a creative and detail‑oriented Change Enablement Consultant to join our GPS Change Enablement team. In this role, you’ll design and deliver engaging content that supports organisational change and drives user adoption of new tools and processes.

What You’ll Do

• Change Enablement Strategy (20%) — Help craft clear, compelling change and adoption plans, working closely with project teams to identify key audience groups and tailor engaging, timely and relevant content that drives awareness, builds confidence and inspires people to adopt new ways of working.
• Message Development (20%) — Convert change and adoption plans into engaging, on‑brand communications, defining the right messages, choosing the most effective channels, and timing communications for maximum impact. Customise messages for different audiences, create compelling presentations and explainers, and ensure the right information reaches the right people. Ensure communications feel relevant, clear, and impactful and align with our branding and values.
• Create Engaging Content (25%) — Design innovative, user‑friendly training and information materials—from videos and how‑to guides to infographics, SharePoint pages, FAQs, PowerPoint decks, and in‑app walkthroughs—that help people understand and embrace change. Produce high‑quality written, visual, and multimedia content that fuels internal adoption campaigns, simplifies complex concepts, and inspires colleagues to confidently use new tools and ways of working.
• Manage Communication Channels (20%) — Build and maintain engaging SharePoint pages, newsletters and digital assets that bring communication plans to life. Craft compelling copy for email‑based adoption campaigns—whether it’s a product education series, onboarding journey or behavioural change message—and transform complex concepts into clear, simple, and actionable guidance that resonates with diverse audiences.
• Stakeholder Engagement (10%) — Act as a connector across all areas of our business, ensuring everyone has the right information at the right moment to understand, prepare for, and adopt new ways of working. Empower our champions network and user communities by providing toolkits, templates and onboarding materials that build confidence, spark engagement, and help change take root.
• Measurement & Feedback (5%) — Monitor engagement metrics and user feedback to refine content, sharpen messaging and boost overall effectiveness. Curate and maintain a well‑organised library of best practices and reusable assets, ensuring future initiatives launch faster and smarter.

Qualifications

• Strong written communication skills with a focus on clarity, tone and engagement and an ability to simplify technical or process‑heavy information.
• Experience creating engaging and innovative content for internal organisational change across written, visual and multimedia formats.
• Skilled in managing content across multiple channels (SharePoint, intranet, email campaigns, Viva Engage etc.).
• Proficient in Microsoft 365 and content design tools with strong visual storytelling skills (e.g., SharePoint, PowerPoint, Adobe PDF or similar).
• Creative and innovative mindset to instil a sense of excitement in end users, with attention to detail and brand consistency.
• Excellent stakeholder management and collaboration skills.
• Ability to manage multiple projects, stay organised and deliver on deadlines.