At a Glance
- Tasks: Manage network incidents and support compliance while collaborating with a dynamic team.
- Company: Join Computacenter, Europe's leading IT infrastructure services provider.
- Benefits: Enjoy a supportive environment, career growth, and access to cutting-edge tools.
- Other info: Full-time role based in Milton Keynes with excellent opportunities for professional development.
- Why this job: Make a real impact in IT Networking and develop your skills with industry leaders.
- Qualifications: Experience in 2nd Line Network Support and strong knowledge of Cisco technologies required.
The predicted salary is between 38250 - 46750 £ per year.
If you're looking for a career in IT Networking, join Computacenter as a 2nd Line Network Analyst and you'll find everything in place to help you realise your ambitions.
We're Europe's leading independent provider of IT infrastructure services, known for being open, upfront, and straightforward.
You'll always know what's expected of you, have access to supportive managers, and be encouraged to grow and develop in your role.
At Computacenter, we offer a supportive environment where your voice is heard and your development is a priority.
You'll have access to cutting-edge tools, work with leading organisations, and be part of a team that values collaboration and innovation.
You'll be part of a collaborative team providing proactive and reactive network management.
From resolving incidents and performing root cause analysis to managing change requests and supporting compliance, you'll play a key role in keeping our customers' environments running smoothly.
What you'll do
- Manage and resolve network incidents and service calls to meet SLA targets
- Increase First Time Fix rates and reduce escalations
- Monitor call queues and follow up with specialist teams
- Support technical escalations and assist team members
- Ensure accurate documentation and incident records
- Participate in team meetings and contribute to service improvements
- Use monitoring tools to track and resolve incidents
- Support compliance, patching, and vulnerability management
- Liaise with 3rd Line teams to drive service enhancements
- Deliver small project work to customer timelines
- What you'll need
- Experience in a 2nd Line Network Support role
- Strong knowledge of Cisco technologies (LAN/WAN)
- Eligibility for SC Clearance
- Familiarity with firewalls, load balancers, and switches
- Experience with technologies such as: Cisco, HP, Fortinet, Aruba, Palo Alto, Juniper, Checkpoint, NSX-T Cloud Networking, Azure Cloud Networking
- Raritan Smart Lockers, Service Now
- Additional Information
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Information Technology
- Location: Milton Keynes, England, United Kingdom
- #J-18808-Ljbffr
2nd Line Analyst - Networking employer: Computacenter PLC
At Computacenter AG & Co. oHG, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and mentorship programs, ensuring that our team members thrive in their careers. Located in the UK, we offer a dynamic work environment where you can make a meaningful impact on prestigious organizations while enjoying a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Analyst - Networking
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Computacenter PLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Computacenter PLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Computacenter PLC!
✨Direct Apply to Computacenter PLC
Let's not forget to apply directly through the Computacenter PLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Analyst - Networking
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Computacenter PLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Computacenter PLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Computacenter PLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
