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- Tasks: Lead projects to enhance and implement ServiceNow functionalities while collaborating with diverse teams.
- Company: Join Computacenter, a dynamic tech company with a thriving team culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team with excellent career advancement opportunities.
- Why this job: Make a real impact by driving innovative solutions in a fast-paced environment.
- Qualifications: 7 years in business analysis/project management, with strong ServiceNow experience.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving team, reporting to the Head of Services Management Systems with the autonomy to make this role your own!
You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, and process improvements on differing technologies, working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes.
What you'll do:
- Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them, and work with in-house technical teams as well as external suppliers to deliver them.
- Define the requirements, processes, procedures, and reporting for new modules, components, and applications to complement the existing toolset.
- Lead workshops to ensure full alignment of requirements and solutions across technical and business teams.
- Ensure that all requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position.
- Own the delivery of both enhancements and new components and systems, ensuring that solutions have been thoroughly tested and meet specified functional requirements.
- Work in geographically spread Agile teams writing user stories, performing show & tells, functional testing, and creating documentation as needed for projects undertaken.
- Produce project plans, highlight reports, exceptions reports, and risk & issue logs when required.
What you'll need:
- 7 years working in a similar Business Analyst / Project management role, with at least the last 3 years within IT Service Management.
- Experience being the lead business analyst and project manager for an application development project delivered to (or within) a medium to large size company.
- Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
- Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM, understanding full features and capability.
- Experience with integration capability within ServiceNow.
- Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions.
- An understanding of Incident management, problem management, change management, release management, and configuration management as it relates to ITIL.
- Experience working within a hybrid Agile/Scrum / Waterfall framework.
- Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
- Ability to write high quality requirements documents, test plans, project plans, user guides, highlight reports, and release notes.
- Ability to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes/corrections that need to be made during the development lifecycle.
- Ability to carry out hands-on application functionality testing prior to handing over for user acceptance.
- Ability to design business processes, perform requirements analysis, and run requirements workshops.
- Excellent communication skills, able to drive and influence others across the internal organisation.
- Ability to take ownership of both technical and business issues and drive to resolution.
Additional information:
- Country: UK
- Location: Hatfield (Hybrid-working)
- Hours: Full-time
- Role Type: Permanent
Senior Functional Consultant - ServiceNow in Welwyn Garden City employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Functional Consultant - ServiceNow in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Functional Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to ServiceNow and IT Service Management. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where you’ve led enhancements or delivered solutions. We want to see how you’ve made an impact in previous roles, especially in a dynamic environment like Computacenter.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Functional Consultant - ServiceNow in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Functional Consultant role. Highlight your experience with ServiceNow and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past work that relate to the job description, and don’t forget to show your enthusiasm for the role.
Showcase Your Communication Skills: As a Senior Functional Consultant, communication is key. In your application, demonstrate your ability to convey complex ideas clearly. Whether it's through your CV or cover letter, we want to see how you can influence and drive discussions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially the ITSM, FSM, HRSD, and SPM modules. Be ready to discuss how you've used these applications in past projects and how they can be leveraged for Computacenter's needs.
✨Show Off Your Project Management Skills
Prepare examples of your experience leading application development projects. Highlight your role in managing enhancement requests and how you’ve collaborated with both technical and business teams to deliver successful outcomes.
✨Be Agile and Adaptable
Since the role involves working in hybrid Agile/Scrum environments, be prepared to discuss your experience with these methodologies. Share specific instances where you adapted to changes during a project and how you ensured alignment across teams.
✨Communicate Like a Pro
As an excellent communicator, you’ll need to demonstrate your ability to influence and drive discussions. Practice articulating your thoughts clearly and confidently, especially when discussing complex requirements or technical issues.