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- Tasks: Lead and manage a team of engineers to deliver top-notch IT services.
- Company: Join a dynamic company focused on public sector service management.
- Benefits: Enjoy a company car/allowance and opportunities for professional growth.
- Why this job: Be part of a team that values customer experience and service improvement.
- Qualifications: Leadership skills, IT service knowledge, and SC clearance required.
- Other info: Travel across Bristol, Gloucester, South Wales, and Herefordshire is necessary.
The predicted salary is between 36000 - 60000 £ per year.
Life on the team We have a requirement for an Onsite & Field Services Team Leader based in the Bristol/Gloucestershire area.
Ready to make your application Please do read through the description at least once before clicking on Apply.
We have a new service commencing in June requiring management of a public sector service, and engineering teams, based in Bristol, Gloucester, South Wales, and Herefordshire.
The Team Leader will also be responsible for management of engineers at Worcester Acute Hospital Trust in Worcester/Redditch/Kidderminster.
Travel will be required across the area as the successful candidate will be customer location based.
A company car/allowance will be provided.
The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.
What youll do Lead and manage a team of engineers to deliver the required contractually compliant service to the customer(s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with CC service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with Technical Resource Group (TRG) to ensure resource and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and improvements to service and/or user experience Ensure adherence to both customer and Computacenter policies and procedures Ensure high level of team communication and engagement with objectives Perform Team Operational 121s Regularly attend management meetings What youll need Leadership and management Organisation Good understanding of IT services delivered to end users.
Good customer service skills Good understanding of our MOS processes and tools (Training will be provided) Good knowledge of Windows and Office tools ITIL knowledge or accreditation SC clearance required (can be cleared in 6-8 weeks once recruited) ADZN1_UKTJ
Team Leader employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Make sure to highlight your leadership experience in IT services during any conversations or interviews. Share specific examples of how you've successfully managed teams and improved service delivery, as this will resonate well with the hiring managers.
✨Tip Number 2
Familiarize yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Being able to discuss how you have met or exceeded these metrics in past roles will demonstrate your capability to deliver a first-class customer experience.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations for the Team Leader role. This can help you tailor your approach and show that you are genuinely interested in the position.
✨Tip Number 4
Prepare to discuss your understanding of ITIL processes and how they apply to service management. Even if you don't have formal accreditation yet, showing that you are knowledgeable about these frameworks will be beneficial.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Team Leader position. Understand the key responsibilities and required skills, especially around managing IT services teams and customer engagement.
Highlight Relevant Experience: In your application, emphasize your previous leadership roles and any experience you have in managing IT services. Provide specific examples of how you've achieved KPIs and improved service delivery.
Showcase Your Skills: Clearly outline your organizational skills and customer service abilities. Mention any relevant knowledge of ITIL processes, Windows, and Office tools that align with the job requirements.
Tailor Your Application: Customize your CV and cover letter to reflect the specific needs of the role. Use keywords from the job description to demonstrate that you are a perfect fit for the Team Leader position.
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, focusing on achieving KPIs and SLAs while enhancing customer satisfaction.
✨Understand the Service Delivery Landscape
Familiarize yourself with the specific IT services relevant to the role. Be ready to discuss how you would manage service improvements and handle escalations effectively, ensuring a first-class customer experience.
✨Engage with Data-Driven Insights
Highlight your ability to use reporting and performance indicators to drive service improvements. Prepare to discuss how you've utilized data in previous roles to forecast resource needs and enhance team performance.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently, especially regarding team objectives and managing stakeholder relationships. This will show your potential employer that you can maintain high levels of team engagement.
