At a Glance
- Tasks: Lead service delivery for high-profile customer accounts and ensure top-notch performance.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Career progression opportunities, supportive environment, and a chance to make an impact.
- Other info: Work with global teams and develop your leadership skills in a collaborative atmosphere.
- Why this job: Be at the forefront of service excellence and drive improvements in a fast-paced setting.
- Qualifications: Experience in IT service management and strong analytical skills required.
The predicted salary is between 50000 - 60000 € per year.
Life on the team
Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience. You will join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast-paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career.
What you will do
As a Customer Delivery Manager, you will be responsible for delivering services into one of our large and complex customer accounts. You will take ownership of service performance, ensuring delivery meets contractual, financial and customer satisfaction targets. Working within a matrix model, you will coordinate and influence delivery teams and partners to maintain quality, manage risk and drive continual improvement. On a day-to-day basis this looks like:
- Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS).
- Use data and insight to identify trends, risks and improvement opportunities.
- Act as a key point of contact for customer stakeholders, ensuring we remain responsive and deliver measurable value.
- Work with globally distributed service teams.
- Lead through influence in a matrix environment, taking accountability for outcomes.
What you will need
Experience:
- Experience in IT service management or operational leadership, such as service desk, team leader or similar roles.
- Experience managing performance, stakeholders or service delivery environments.
Skills and behaviours:
- A strong governance mindset with the ability to oversee and improve services through others.
- Strong analytical and problem-solving skills.
- Ability to work independently, manage priorities and take ownership of outcomes.
- Confident stakeholder engagement and influencing skills.
- Resilient and comfortable working in a fast-paced, high-demand environment.
Desirable:
- ITIL knowledge or certification.
- Experience with ServiceNow or similar ITSM tools.
- Experience working in large or complex service environments.
Customer Delivery Manager in Sheffield employer: COMPUTACENTER LIMITED
As a Customer Delivery Manager, you'll thrive in a dynamic and collaborative environment that prioritises high-quality service and customer satisfaction. Our supportive team culture fosters professional growth, offering clear pathways for career advancement while working on complex, high-profile accounts. With a focus on continuous improvement and a commitment to excellence, this role provides a unique opportunity to make a meaningful impact within a globally distributed team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer delivery management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive improvements in past roles. This will demonstrate your ability to meet performance targets and enhance customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Delivery Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Delivery Manager. Highlight your experience in IT service management and operational leadership, and don’t forget to showcase your analytical skills and stakeholder engagement abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our team. Mention specific examples from your past roles that demonstrate your ability to manage performance and deliver exceptional customer service.
Showcase Your ITIL Knowledge:If you have ITIL knowledge or certification, make sure to mention it! We love candidates who understand key ITIL processes like Problem and Change Management, as these are crucial for the Customer Delivery Manager role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Know Your ITIL Processes
Make sure you brush up on your ITIL knowledge, especially the key processes like Problem, Change, and Knowledge Management. Be ready to discuss how you've applied these in past roles and how they can enhance service delivery.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to identify trends or risks in previous positions. Highlight specific instances where your analytical skills led to improvements in service performance or customer satisfaction.
✨Demonstrate Stakeholder Engagement
Think of times when you've successfully engaged with stakeholders. Be ready to share how you influenced decisions or managed expectations, especially in a matrix environment. This will show your ability to navigate complex relationships.
✨Emphasise Your Resilience
Working in a fast-paced environment can be challenging. Prepare to discuss how you've handled pressure and maintained quality in your previous roles. Sharing a story about overcoming a tough situation can really make you stand out.
