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For Companies At a Glance
- Tasks: Configure and support IT Service Management systems for global customers.
- Company: Join a dynamic team focused on delivering top-notch IT infrastructure support services.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a critical 24/7 system that enhances IT service delivery worldwide.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Opportunity to work with cutting-edge tools and collaborate with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system used both internally within CC as well as by customers and third parties around the world. It delivers a set of tools which are underpinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.
While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.
What you'll do:
- Perform a complex range of incident/problem management activities to meet business requirements.
- Deliver fixes for incident-related issues through either configuration or development (code fix).
- Escalate incidents in line with company processes to ensure demands are met.
- Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency.
ServiceNow Technical Delivery Consultant employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Delivery Consultant
✨Tip Number 1
Familiarise yourself with ITIL principles, as they are fundamental to the role. Understanding how these principles apply to IT Service Management will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Gain hands-on experience with ServiceNow if you haven't already. Consider setting up a personal instance or using online resources to practice configuration and management tasks, which will give you practical knowledge to discuss during your interview.
✨Tip Number 3
Network with current or former ServiceNow consultants through platforms like LinkedIn. Engaging with professionals in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare for scenario-based questions that focus on incident and problem management. Think about past experiences where you've resolved issues or improved processes, as these examples will showcase your problem-solving skills and technical expertise.
We think you need these skills to ace ServiceNow Technical Delivery Consultant
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a ServiceNow Technical Delivery Consultant. Highlight your experience with IT Service Management (ITSM) systems and your understanding of ITIL principles in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the job description. Emphasise your technical skills, particularly in incident/problem management and configuration or development work.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ITSM and your ability to deliver high-quality solutions. Mention specific examples of past projects where you successfully implemented tools or managed upgrades.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Understand ITIL Principles
Familiarise yourself with ITIL principles as they are fundamental to the role. Be prepared to discuss how you have applied these principles in previous experiences, especially in relation to IT Service Management.
✨Showcase Technical Skills
Highlight your technical skills related to ServiceNow, including any specific configurations or customisations you've implemented. Be ready to provide examples of how you've resolved complex incidents or problems in past roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific incidents where you successfully identified and resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving process.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, the tools they use, and their approach to ITSM. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
