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- Tasks: Design and build high-quality ServiceNow solutions while advising on best practices.
- Company: Join a leading ServiceNow partner in Europe, awarded for excellence.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Make an impact by solving complex technical challenges in a supportive team.
- Qualifications: 5+ years in ServiceNow with strong communication and leadership skills.
- Other info: Dynamic environment with opportunities to mentor and develop junior team members.
The predicted salary is between 36000 - 60000 £ per year.
Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, with a team that has strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice, and well-designed implementations, as well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation, and integrating across disparate tools.
We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow ecosystem through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience. If you want to contribute to a community that is always growing, then Computacenter's ServiceNow Centre of Excellence may be for you.
What you'll do:
- Design & build high quality ServiceNow solutions while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.
- Deliver high quality ServiceNow implementations based on business process requirements.
- Maintain strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications.
- Communicate on complex issues to meet business and customer requirements to avoid escalations.
- Keep up to date with current and future market developments, technologies, products, and strategies.
- Ensure adherence to coding and design standards and provide technical hand-over documentation.
- Increase application operating efficiency and adapt to new requirements as necessary.
- Assist with system testing and UAT.
- Escalate issues in line with company processes to ensure customer demands are met.
- Attend and present at customer meetings to ensure understanding of customer requirements and assist with knowledge transfer.
- Record, qualify, and question customer requirements, even in complex projects and in cases of unclear customer requirements.
- Demonstrate effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer-facing environment.
- Work collaboratively across all SN CoE teams.
Depending on your experience you will also:
- Provide technical design authority and mentor more junior members of the team.
- Act as technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
- Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
What you'll need:
- Current UK SC clearance or be eligible and willing to undertake.
- Proven implementation experience with Strategic Portfolio Management (SPM).
- Experience with various ServiceNow modules, including ITSM, GRC, IRM, and CSDM.
- A passion for sharing knowledge, peer reviewing, and setting technical standards.
- Over 5 years of experience in similar roles within the ServiceNow ecosystem.
- Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools.
- Proficient in Web Technologies (e.g., JavaScript, SOAP/REST web services, XML & JSON).
- An open and friendly personality with strong customer-facing skills in both virtual and face-to-face settings (including the ability to deliver presentations/feedback).
- Ability to provide technical leadership and support to the Centre of Excellence.
- Experience with Software Development Lifecycle in Agile and Waterfall projects.
- Self-managing and capable of working independently or as part of a team.
- Skilled in managing customer expectations.
- Ability to contribute to technical solution designs and provide input into bid, project, and technical documents.
- Effective active listening skills and the ability to understand the priorities and concerns of others.
Additional information:
- Country: UK
- Location: Travel to customer sites as required
- Hours: 37.5
- Role Type: Permanent
Senior Technical Consultant employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community and let them know you're on the hunt for a Senior Technical Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your best ServiceNow implementations and technical solutions. When you get that interview, having tangible examples of your work will set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Get comfortable discussing complex technical issues and how you've tackled them in the past. This will help you communicate effectively during interviews and demonstrate your problem-solving abilities.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to tailor your application to highlight your experience with ServiceNow and your passion for delivering high-quality solutions.
We think you need these skills to ace Senior Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Technical Consultant role. Highlight your ServiceNow expertise and any relevant projects you've worked on, so we can see how you fit into our dynamic team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about ServiceNow and how your background aligns with our mission. Be sure to mention specific achievements that demonstrate your technical prowess.
Showcase Your Communication Skills: Since this role involves customer interaction, it's crucial to showcase your communication skills in your application. Use clear and concise language, and don't hesitate to share examples of how you've effectively communicated complex technical issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our team!
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of the ServiceNow platform, especially the modules mentioned in the job description like ITSM, GRC, and SPM. Be ready to discuss your past implementations and how you've tackled complex challenges using these tools.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating complex technical concepts in a way that's easy to understand. Think about examples where you've successfully communicated with clients or presented solutions, as this will demonstrate your ability to build collaborative relationships.
✨Prepare for Technical Questions
Expect to face some tough technical questions during the interview. Review key concepts related to web technologies like JavaScript and APIs, and be prepared to explain how you've used them in your previous roles. This will show that you're not just familiar with the tools, but that you can apply them effectively.
✨Demonstrate Your Leadership Qualities
If you have experience mentoring junior team members or leading projects, make sure to highlight this. Discuss specific instances where you've provided guidance or set technical standards, as this aligns perfectly with what they're looking for in a Senior Technical Consultant.
