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For Companies At a Glance
- Tasks: Use analytics to enhance user experience and drive automation in IT.
- Company: Join Computacenter, a leader in tech innovation and user experience.
- Benefits: Work with cutting-edge tools, supportive team, and freedom to innovate.
- Why this job: Make a real impact on how thousands experience technology every day.
- Qualifications: Strong analytical skills and hands-on experience with DEX tools.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Join our End User Experience team and help make technology truly work for people. Youll use End User Analytics (EUA) tools and real-time data to prevent issues before they occur, drive automation, and enhance how customers experience IT every day. Your insights will boost productivity, reduce incidents, and create lasting value for our customers.
What youll do
- Identify and deliver automation and remote action opportunities
- Collaborate with our EUA Centre of Excellence to test and implement improvements
- Use analytics to reduce incident volumes, speed up resolution, and improve user satisfaction
- Drive proactive investigations, self-healing, and self-help solutions
- Partner with teams to embed dashboards, insights, and data-driven decisions
- Support Root Cause Analysis and continuous improvement through EUA data
- Champion a fix-forward culture focused on user experience and productivity
- Identify innovation, cost-saving, and value-add opportunities across accounts
What youll need
- Strong analytical and data-driven mindset
- Proactive, inquisitive, and confident in challenging the status quo
- Self-motivated, disciplined, and results-focused
- A collaborative team player with a can-do attitude
- Hands on experience with DEX tools such as Nexthink, Systrack, Controlup, Dynatrace or Alternity
Why Join Us
At Computacenter, youll work with cutting-edge analytics tools, a supportive team, and the freedom to innovate. Youll directly influence how thousands of people experience technology turning insight into action and ideas into impact. If youre ready to drive smarter, faster, more proactive IT experiences, wed love to hear from you. Apply now and help shape the future of end user experience.
Proactive Engineer (Nexthink) in Milton Keynes employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Engineer (Nexthink) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees at Computacenter on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the End User Experience team.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with DEX tools like Nexthink, make sure to highlight that in conversations. Share specific examples of how you've used analytics to drive improvements or solve problems.
✨Tip Number 3
Prepare for the interview by thinking about how you can contribute to a fix-forward culture. Be ready to discuss how you would use data-driven insights to enhance user experience and boost productivity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Proactive Engineer (Nexthink) in Milton Keynes
Some tips for your application 🫡
Show Your Analytical Skills: Make sure to highlight your strong analytical and data-driven mindset in your application. We want to see how you can use data to drive decisions and improve user experiences, so share specific examples of your past work!
Be Proactive and Inquisitive: In your written application, demonstrate your proactive nature and willingness to challenge the status quo. We love candidates who are self-motivated and curious, so don’t hesitate to showcase your inquisitive side!
Collaborate and Communicate: Since we value teamwork, make sure to mention any collaborative projects you've been part of. Highlight how you’ve worked with others to achieve results, as this will show us you’re a great fit for our team culture.
Tailor Your Application: Take the time to tailor your application specifically for this role. Use keywords from the job description and relate your experience directly to what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Know Your Tools
Familiarise yourself with the DEX tools mentioned in the job description, like Nexthink and Dynatrace. Be ready to discuss how you've used these tools in the past or how you would approach using them to enhance user experience.
✨Show Your Analytical Skills
Prepare examples of how you've used data analytics to solve problems or improve processes. Think about specific incidents where your insights led to a reduction in issues or enhanced productivity.
✨Emphasise Collaboration
Since this role involves working closely with teams, be prepared to share experiences where you've successfully collaborated on projects. Highlight your can-do attitude and how you’ve contributed to a positive team environment.
✨Be Proactive in Your Approach
Demonstrate your proactive mindset by discussing times when you identified potential issues before they became problems. Show that you're not just reactive but also forward-thinking in your approach to IT solutions.
