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- Tasks: Manage security patching and software deployment for end-user devices and servers.
- Company: Join a friendly global team at Computacenter, focused on outstanding service.
- Benefits: Receive training, support, and opportunities for career progression.
- Why this job: Make a real impact in IT security while collaborating with diverse teams.
- Qualifications: Experience with SCCM, Intune, and Microsoft operating systems is essential.
- Other info: Flexible working hours may be required; great for proactive team players.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hatfield / Milton Keynes/ Nottingham
Hours: 37.5 per week
Full-time Office based (as per above sites)
Role Type: Permanent
MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE
Team / Service Overview
The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch on a monthly / quarterly basis. Patch Management also provides software deployment to ensure all customers' core applications are on the latest / supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations.
What you'll do
- Manage customers' security patching and Software Deployment requirements according to the agreed contract and SLA
- 1st point of contact for escalation of Patch related incidents and problems
- Incidents and Problems are owned and managed through to resolution
- Undertake root cause analysis with technical teams where required
- Collaborate with other teams (where required) to ensure efficient remediation and resolution
- Facilitate meetings both internal and external
- Support other team members for cover and contingency
- This role will require a flexible approach and may occasionally require out of hours support
What you'll need
- Hands-on experience of Windows patch management
- Technical experience of using deployment toolsets (SCCM/MECM, Intune, WS1, WSUS)
- Experience of deploying security patches and software packages
- Experience of Microsoft operating systems and Patch Management process
- Thorough understanding of release and change processes and risk management
- A keen interest in Microsoft Security and a desire to learn similar processes for other operating systems
- A flexible approach to working hours will be required to facilitate the patching process as working unsociable hours may be required
- Knowledge of VMware integration of operating systems
- In-depth technical knowledge of PC, peripheral and Network products
- Good written and verbal communication skills are essential to this role as are good documentation skills
- Attention to detail
- Excellent workload management
- Experience of MI /Customer reporting
- Excellent communication skills
- Excellent documentation skills
- Flexible team member
- Customer facing skills
- Ability to assist with Service Integration process (new business)
The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical expertise and collaborate with the skills of those around you to deliver effective support to the team, ensuring the successful delivery of the Patch Management service to our customers. You will also have the opportunity to help drive service improvement, automation and maturity.
Why should you join the Patch Management Team at Computacenter
You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide the required training and support from our established team. We are a member of Computacenter's Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged.
3rd Line - SCCM/Intune Engineer in Milton Keynes employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line - SCCM/Intune Engineer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role in the Patch Management team.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around SCCM, Intune, and patch management processes. We want to see that you can talk the talk and walk the walk!
✨Tip Number 3
Show off your problem-solving skills during interviews. Be ready to discuss past incidents you've managed and how you approached root cause analysis. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace 3rd Line - SCCM/Intune Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 3rd Line SCCM/Intune Engineer. Highlight your experience with Windows patch management and deployment tools like SCCM and Intune. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since good written and verbal communication skills are essential, don’t shy away from showcasing these in your application. Use clear and concise language, and make sure your documentation skills shine through!
Highlight Your Flexibility: We value a flexible approach, especially when it comes to working hours. If you have experience working unsociable hours or managing workloads under pressure, be sure to mention it. It shows you're ready to tackle the challenges of the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Know Your Patch Management Inside Out
Make sure you brush up on your knowledge of Windows patch management and deployment toolsets like SCCM and Intune. Be ready to discuss your hands-on experience and any challenges you've faced in previous roles, as this will show your depth of understanding.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've managed incidents and problems in the past. Highlight your approach to root cause analysis and how you collaborated with technical teams to resolve issues efficiently.
✨Show Off Your Communication Skills
Since good communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you've documented processes or communicated with customers in previous positions, as this will showcase your ability to convey complex information effectively.
✨Flexibility is Key
Be ready to talk about your flexible approach to working hours and how you've adapted to meet patching requirements in the past. This will demonstrate your commitment to ensuring that service delivery meets customer expectations, even outside of standard hours.
