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- Tasks: Provide top-notch 3rd line support and resolve incidents for multiple customers.
- Company: Join a leading tech firm with a focus on secure infrastructure.
- Benefits: Competitive salary, on-call pay, overtime, and flexible benefits.
- Other info: Exciting opportunities for career growth in a supportive team.
- Why this job: Make a real difference in a dynamic environment while enhancing your technical skills.
- Qualifications: Must be SC Cleared or willing to obtain; experience in call management is a plus.
The predicted salary is between 40000 - 50000 £ per year.
A number of fantastic opportunities have arisen for 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations (Nottingham, Hatfield or Milton Keynes). The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests.
The roles will focus on incidents, increasing the first time fix rates, ensuring SLAs are met, and wider call management.
What you'll do:
- Call and incident Management
- Respond to service calls and resolve incidents to ensure SLA targets are achieved
3rd Line Infrastructure Engineer - SC Cleared in Milton Keynes employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Infrastructure Engineer - SC Cleared in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. We want you to be able to showcase your knowledge about their infrastructure and how you can contribute to their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you get comfortable with common questions and improve your confidence when it’s time to shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace 3rd Line Infrastructure Engineer - SC Cleared in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Infrastructure Engineer role. Highlight your relevant experience with Wintel and Active Directory, and don’t forget to mention any SC clearance or willingness to obtain it. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be sure to mention your problem-solving abilities and experience in incident management, as these are key for us.
Showcase Your Technical Skills: In your application, make sure to showcase your technical skills clearly. Mention specific tools and technologies you've worked with that relate to the job description. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Wintel and Active Directory. Be ready to discuss specific incidents you've resolved in the past and how you approached them. This will show your problem-solving skills and technical expertise.
✨Understand the Role and Responsibilities
Familiarise yourself with the job description and the key responsibilities of a 3rd Line Infrastructure Engineer. Think about how your previous experience aligns with these tasks, particularly around incident management and SLA targets. This will help you articulate why you're a great fit for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Prepare examples where you've successfully managed incidents or improved first-time fix rates. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Enthusiasm for Continuous Learning
Demonstrate your willingness to learn and adapt, especially in a fast-paced tech environment. Mention any relevant certifications or training you've pursued, and express your interest in further development opportunities within the company. This shows you're committed to growing with them.