At a Glance
- Tasks: Shape innovative ServiceNow solutions and support sales teams in delivering value to customers.
- Company: Join Computacenter's growing ServiceNow Centre of Excellence with a collaborative culture.
- Benefits: Competitive salary, opportunities for travel, and a chance to work with cutting-edge technology.
- Other info: Dynamic role with excellent career growth and the chance to work with global clients.
- Why this job: Make a real impact by helping customers unlock the full potential of the ServiceNow platform.
- Qualifications: Experience in ServiceNow, strong communication skills, and a passion for problem-solving.
The predicted salary is between 33000 - 48000 £ per year.
Requirements
- Experience working with Service Now in a pre-sales or solution consulting environment, acting as a trusted advisor to customers.
- Strong knowledge of IT Service Management and wider Service Now capabilities, processes and best practice, with the ability to show how Service Now supports customer objectives.
- Ability to bring Service Now solutions to life through customer conversations, demonstrations, discovery activity and clear articulation of business value.
- Excellent team-working skills, with the ability to collaborate across virtual teams to develop the right customer solution.
- Excellent problem-solving skills and logical thinking ability, with superior verbal and written communication and presentation skills, including facilitation skills.
- Experience in problem diagnosis, solution development, client communication, decision facilitation, documentation and stakeholder management.
- High degree of technical expertise and practical understanding of Service Now-based solutions.
- Able to demonstrate our Winning Together Values in how you approach work.
- Confident, engaging and credible in customer-facing situations.
- Able to manage your own workload and comfortable working independently or as part of a wider team.
- Capable of managing customer and stakeholder expectations in complex pre-sales environments.
- Willingness to travel within the UK and overseas.
- ITIL Foundation, Intermediate or Expert certifications are advantageous.
- Pre-sales experience beyond ITSM, including capabilities such as ITAM, ITOM, IRM and HRSD, is advantageous.
- Experience with Service Now Customer Workflows and Employee Workflows is advantageous.
- Experience of delivering Service Now pre-sales solutions alongside complementary technology, vendors and integrations is advantageous.
- Enterprise Architecture experience applied in a pre-sales environment is advantageous.
- Experience of other IT Service Management toolsets and complementary technologies is advantageous.
- Additional language skills such as German and French are advantageous.
Responsibilities
- Support sales and bid teams in qualifying customer Service Now needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on our Service Now Centre of Excellence expertise where required.
- Contribute to Requests for Information and Proposals, ensuring Service Now responses align with our standards and support the customers Service Now strategy.
- Engage our global customers to identify opportunities for innovation, efficiency and improved customer experience using the Service Now platform, both during bids and in-life contracts.
- Deliver standard and tailored Service Now demonstrations for prospects and existing customers, including demo scripts and scenarios that reflect current product developments, releases and solution offerings.
- Collaborate with stakeholders, virtual teams and Service Now Centre of Excellence consultants to share knowledge, best practice and practical delivery insight.
- Understand the business and technical challenges addressed by Service Now solutions, including relevant regulations, business drivers, evolving customer needs and security considerations.
- Share our practical experiences in delivering Service Now with prospects and existing customers to demonstrate our credibility and expertise.
- Work with Service Now partner pre-sales teams to maintain consistency of solution consulting approaches, market insight and delivery methods.
- Technologies
- Support
- ITIL
- ITSM
- Security
- Service Now
- Dev Ops
- More
We are Computacenters Service Now Centre of Excellence, a growing practice supporting enterprise customers across the UK and beyond.
This customer-facing Service Now Solution Consultant role sits across Managed Services and Professional Services, helping shape solutions that unlock the full value of the Now Platform.
You will work closely with Sales, bid teams, delivery specialists and Service Now partner teams to strengthen our pre-sales capability, build trusted relationships and help customers achieve measurable business outcomes.
We offer the opportunity to play a visible role in a collaborative environment where your expertise helps bring Service Now strategy to life.
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ServiceNow Solution Consultant in London employer: COMPUTACENTER LIMITED
As an Information Security Manager within our GIS Cybersecurity Organisation, you will be part of a dynamic team dedicated to achieving excellence in cybersecurity. We pride ourselves on fostering a collaborative work culture that prioritises employee growth and development, offering numerous opportunities for professional advancement. Located in a vibrant area, we provide a supportive environment where your contributions directly impact our customers' security and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Solution Consultant in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what COMPUTACENTER LIMITED values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges COMPUTACENTER LIMITED might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at COMPUTACENTER LIMITED!
✨Direct Apply to COMPUTACENTER LIMITED
Let's not forget to apply directly through the COMPUTACENTER LIMITED website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Solution Consultant in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at COMPUTACENTER LIMITED.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at COMPUTACENTER LIMITED. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
