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- Tasks: Provide hands-on IT support and troubleshoot technical issues for our key customers.
- Company: Join the Technical Resource Group, experts in desktop and server solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a team that values innovation and problem-solving in tech.
- Qualifications: No prior experience required; just a passion for technology and helping others.
- Other info: Perfect for tech-savvy high school and college students looking to kickstart their careers.
The predicted salary is between 28800 - 42000 £ per year.
Life on the team The Technical Resource Group (TRG) specialises in delivering intermediate to advanced desktop installation, configuration, support, and troubleshooting services. Additionally, we provide basic Wintel server installation, configuration, administration, and break-fix solutions. In this role, youll deliver hands-on technical IT support to one of our key customers, who operate across multiple UK sites. If you have a passion for IT, along with some knowledge of desktop/laptop technologies and Windows operating systems, this could be the perfect opportunity for you! Were committed to investing in your development through training and industry-recognised accreditations, helping you take your skills to the next level. Plus, at Computacenter, youll discover a wealth of opportunities to grow your career even further. What youll do The role will be based onsite at one of our clients offices Provide basic to intermediate level desktop installation Configuration, support and troubleshooting services in the Wintel environment Providing basic desktop support, offering simple fixes and fixing known errors Provide effective and efficient customer service to the customer Communicate with the customer keeping them informed progress to avoid escalations Becoming hardware and software skilled and accredited throu…
IT Technician employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarize yourself with the specific technologies and tools that the Technical Resource Group uses. This could include desktop operating systems, Wintel servers, and troubleshooting methodologies. Showing that you have hands-on experience with these technologies can set you apart.
✨Tip Number 2
Highlight any previous experience in delivering IT support, especially in a customer-facing role. Be prepared to discuss specific scenarios where you successfully resolved technical issues, as this demonstrates your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Network with current or former employees of the Technical Resource Group. They can provide valuable insights into the team culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Stay updated on the latest trends and developments in IT support and desktop management. Being knowledgeable about emerging technologies can demonstrate your commitment to continuous learning and improvement, which is highly valued in this role.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Technician position. Understand the specific skills and experiences required, such as desktop installation, configuration, and troubleshooting.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly in desktop and server environments. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to deliver hands-on technical assistance. Mention any previous experience with similar customers or environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT role.
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Understand the Technical Requirements
Make sure you are familiar with the specific technologies and tools mentioned in the job description. Brush up on your knowledge of desktop installation, configuration, and troubleshooting, as well as basic Wintel server administration.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your hands-on support capabilities.
✨Demonstrate Customer Service Orientation
Since you'll be working with key customers, emphasize your ability to communicate effectively and provide excellent customer service. Share examples of how you've handled difficult situations or provided support in a professional manner.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, the technologies they use, and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
