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- Tasks: Respond to service tickets and manage updates while ensuring customer satisfaction.
- Company: Join a dynamic team focused on delivering top-notch IT support and solutions.
- Benefits: Enjoy flexible working hours and opportunities for professional development.
- Why this job: Be part of a collaborative environment that values teamwork and customer relationships.
- Qualifications: Must have a valid driving license, GCSEs in English and Maths, and 2+ years in PC field service.
- Other info: Willingness to travel and participate in a standby rota is essential.
The predicted salary is between 28800 - 43200 £ per year.
Life on the team Here at Computacenter, the Technical Resource Group (TRG) specialises in delivering intermediate to advanced desktop installation, configuration, support, and troubleshooting services. Additionally, we provide basic Wintel installation, configuration, administration, and break-fix solutions. In this role, youll deliver hands-on technical IT support to one of our key customers, who operate across multiple UK sites. If you have a passion for IT, along with some knowledge of desktop/laptop technologies and Windows operating systems, this could be the perfect opportunity for you! Location: North Yorkshire & Surrounding Hours: 37.5 (plus on-call) Role Type: Permanent What youll do As an IT Field Engineer, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations. Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirem…
IT Field Engineer employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Familiarize yourself with the specific ticket management systems used in the industry. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any experience you have with HP and Dell products, as well as your familiarity with Microsoft desktop operating systems. This knowledge is crucial for the role and will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in previous roles. Being able to share specific instances where you improved customer satisfaction will demonstrate your capability in this area.
✨Tip Number 4
If you have any relevant certifications like Comptia A+ or Lenovo Accreditation, make sure to mention them. These credentials can give you an edge and show your commitment to professional development.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Field Engineer position. Understand the key responsibilities, required skills, and qualifications needed to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in a PC field service environment. Mention specific examples of how you've diagnosed, troubleshot, and repaired hardware, as well as any relevant accreditations you hold.
Showcase Communication Skills: Since good communication and customer care skills are essential for this role, provide examples in your application that demonstrate your ability to build professional relationships with customers and work effectively within a team.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's goals and how you can contribute to achieving departmental KPIs. Mention your willingness to travel and participate in standby rotas, as these are important aspects of the job.
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Show Your Technical Skills
Be prepared to discuss your experience in diagnosing and troubleshooting hardware issues. Highlight specific examples where you've successfully repaired complex laptop problems or managed service tickets effectively.
✨Demonstrate Team Collaboration
Emphasize your ability to work within a team. Share experiences where you collaborated with colleagues to achieve departmental goals or improved customer satisfaction, showcasing your communication skills.
✨Understand the Importance of Customer Care
Prepare to talk about how you build professional relationships with customers. Provide examples of how you've handled customer interactions positively and resolved issues to enhance their experience.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of situations where you had to escalate issues or manage multiple service tickets while maintaining SLAs.
