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- Tasks: Lead and develop a skilled team while shaping innovative Genesys Cloud solutions.
- Company: Join a forward-thinking Product Management organisation in a collaborative environment.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving innovation in contact centre solutions.
- Qualifications: Proven experience in leading technical teams and strong Genesys Cloud knowledge.
- Other info: Embrace a culture of quality, curiosity, and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
Design Manager / Technical Lead Genesys Cloud Based in Hatfield - with Hybrid. Youll be part of a forward-thinking Product Management organisation focused on evolving and modernising our Genesys Cloud platform and services. Our technical consultants are trusted experts, shaping how we design, build, and standardise contact centre solutions across a broad customer landscape.
As Design Manager / Technical Lead, youll sit at the intersection of people leadership, technical strategy, and service innovation. Youll lead a small, highly skilled team of Technical and Senior Technical Consultants, setting technical direction, building capability, and fostering a culture of quality, curiosity, and continuous improvement. This is a collaborative, low-ego environment where standards matter, innovation is encouraged, and leadership is hands-on when it needs to be.
What youll do:
- Lead, coach, and develop a team of ~5 Technical and Senior Technical Consultants.
- Set and own technical standards, design principles, and best practices for Genesys Cloud services.
- Drive the development of new services and offerings in collaboration with Product Management.
- Provide technical leadership on complex or high-risk solutions, offering design assurance and escalation support.
- Act as an internal technical authority supporting pre-sales activities with minimal direct customer engagement.
- Balance hands-on technical contribution with leadership responsibilities.
- Promote consistency, reusability, and quality across implementations.
- Collaborate with delivery, sales, and operational teams.
What youll need:
- Proven experience as an experienced people manager leading technical teams.
- Strong technical background in Genesys Cloud or similar CCaaS platforms.
- Experience defining and governing technical standards and reference architectures.
- Ability to balance strategic thinking with hands-on technical input.
- Confidence operating within a Product Management context.
- Strong communication and stakeholder management skills.
- Genesys Cloud certifications are a strong nice to have.
- UK-based with flexibility for hybrid working.
Technical Lead - Genesys in Hatfield employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead - Genesys in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Genesys Cloud. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with technical leadership and Genesys Cloud. This will give you an edge during interviews and showcase your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around leadership and technical strategy. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Lead - Genesys in Hatfield
Some tips for your application 🫡
Show Your Technical Prowess: Make sure to highlight your experience with Genesys Cloud or similar CCaaS platforms. We want to see how you've led technical teams and set standards in your previous roles, so don’t hold back!
Emphasise Leadership Skills: As a Design Manager / Technical Lead, your ability to lead and develop a team is crucial. Share examples of how you've coached and inspired your team to achieve their best work. We love a good leadership story!
Tailor Your Application: Take the time to customise your application for this role. Use the job description as a guide to align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Know Your Genesys Inside Out
Make sure you brush up on your knowledge of Genesys Cloud and similar CCaaS platforms. Be ready to discuss specific features, benefits, and how they can be leveraged in a contact centre environment. This will show that you're not just familiar with the technology but also passionate about it.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led technical teams in the past. Think about times when you coached team members or set technical standards. Highlight your approach to fostering a culture of quality and continuous improvement, as this aligns perfectly with what they're looking for.
✨Balance Strategy with Hands-On Experience
Be ready to discuss how you balance strategic thinking with hands-on technical contributions. They want someone who can lead but also dive into the details when necessary. Share specific instances where you've done this effectively in previous roles.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly, especially when discussing complex technical concepts. Prepare to engage with various stakeholders, showcasing your ability to manage relationships and communicate effectively across teams.
