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For Companies At a Glance
- Tasks: Guide customers in designing cloud-based contact centre solutions and ensure alignment with best practices.
- Company: Join a dynamic team at the forefront of innovative cloud solutions.
- Benefits: Hybrid work, ongoing training, and opportunities for career progression.
- Why this job: Make a tangible impact on customer success while solving complex challenges.
- Qualifications: Understanding of business processes and system functionality; strong communication skills.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hatfield (with Hybrid)
Join a dynamic and customer-focused team at the forefront of delivering exceptional cloud-based contact center solutions. As a Functional Consultant for Genesys Cloud, you'll play a pivotal role in guiding customers through the design of their services, ensuring solutions align with best practices and strategic objectives. Acting as the trusted advisor, you'll lead conversations that shape the customer experience before handing over to our build teams for implementation. Our environment is fast-paced, collaborative, and innovative. You'll work closely with customers and internal teams to bring ideas to life, leveraging agile methodologies and Kanban practices to drive efficiency and continuous improvement. We empower our consultants to stay ahead of the curve with ongoing certifications, training, and opportunities to progress into senior roles or specialise in innovation. If you thrive on solving complex challenges, influencing design decisions, and making a tangible impact on customer success, this is your chance to join a team that values expertise, creativity, and growth.
What you'll do
- Act as the primary functional consultant and customer liaison for Genesys Cloud engagements, ensuring business needs are clearly understood and effectively translated into solution designs.
- Lead the capture and validation of functional and non-functional requirements, working closely with customer stakeholders to align outcomes with business objectives.
- Produce and own functional and technical specifications, ensuring clarity, quality, and alignment across Genesys Cloud and integrated systems.
- Guide and oversee the configuration and delivery of Genesys Cloud solutions, working with technical and delivery teams to ensure solutions are implemented in line with design, scope, timelines, and quality expectations.
- Provide functional leadership and governance across delivery activities, acting as a point of escalation for complex issues and supporting team members where needed.
- Plan, support, and manage system and business testing activities, ensuring testing coverage is appropriate and outcomes are suitable for progression through delivery milestones.
- Build and maintain strong, trusted relationships with senior customer stakeholders, providing confidence in delivery progress, solution design, and decision-making.
- Collaborate with internal teams to drive best practice, consistency, and continual improvement in Genesys Cloud solution delivery.
- Ensure changes are delivered smoothly by applying robust release, change, asset, and configuration management practices, minimising risk and service disruption.
- Proactively identify opportunities for optimisation, enhancement, and improved customer experience, contributing recommendations and improvement proposals.
- Work with Principal Consultants, Architects, and specialists to evaluate and introduce new platform capabilities and technologies within the contact centre landscape.
- Share knowledge, insights, and best practice across the consulting community to improve delivery effectiveness, quality, and customer outcomes.
- Maintain accurate, high-quality documentation, ensuring deliverables and specifications remain current and aligned to agreed standards.
What you'll need
Essential:
- A good understanding of business processes within their specialist scope.
- A comprehensive knowledge of the system functionality from both a user and a system configuration perspective.
- Able to document system design requirements and specifications in a clear, unambiguous manner.
- A good understanding of the infrastructure supporting the applications especially interfaces.
- Good understanding of software development principles and methodologies.
- Takes a logical, analytical approach to problem solving and takes responsibility in resolving.
- Writes and speaks fluently on all aspects of work and communicates effectively.
- Works effectively as part of a team.
Desirable:
- Project Management Skills.
- Business Process background.
- Risk Analysis methods, techniques and tools.
- Qualified in relevant professional qualification.
- Able to demonstrate a strong commercial mindset.
- Frameworks and processes, e.g. ITIL, SAFe, DevSecOps, etc.
Functional Consultant - Genesys in Hatfield employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Consultant - Genesys in Hatfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Functional Consultant role with Genesys.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your understanding of business processes and system functionalities. Make sure they see you as the go-to person for Genesys Cloud solutions.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of agile methodologies and Kanban practices. Be ready to discuss how you've solved complex challenges in the past and how you can bring that experience to the team.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Make sure your application reflects your passion for delivering exceptional customer experiences and your commitment to continuous improvement.
We think you need these skills to ace Functional Consultant - Genesys in Hatfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Functional Consultant role. Highlight your experience with Genesys Cloud and any relevant projects you've worked on. We want to see how your skills align with our needs!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled complex challenges in previous roles. We love candidates who can think critically and come up with innovative solutions, so don’t hold back!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate well-structured documents that are easy to read and understand.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right team and gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Know Your Genesys Inside Out
Make sure you have a solid understanding of Genesys Cloud and its functionalities. Familiarise yourself with the system's capabilities, user perspectives, and configuration aspects. This will help you articulate how you can leverage these features to meet customer needs during the interview.
✨Master the Art of Requirement Gathering
Be prepared to discuss how you capture and validate functional and non-functional requirements. Think of examples where you've successfully aligned business objectives with solution designs. This shows your ability to act as a trusted advisor and ensures you can lead conversations effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've tackled complex challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses. Highlight your logical and analytical approach to problem-solving, which is crucial for a Functional Consultant role.
✨Build Relationships Like a Pro
Demonstrate your ability to build strong, trusted relationships with stakeholders. Share examples of how you've collaborated with teams and customers to drive best practices and improve outcomes. This will show that you understand the importance of communication and teamwork in delivering successful solutions.
