At a Glance
- Tasks: Manage customer experience and collaborate with teams to deliver top-notch service.
- Company: Dynamic tech company in Edinburgh focused on customer satisfaction.
- Benefits: Competitive salary, career development, and a vibrant team culture.
- Other info: Opportunity for process optimisation and cross-functional collaboration.
- Why this job: Shape customer experiences and grow your skills in a fast-paced environment.
- Qualifications: 2+ years in internal sales and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Edinburgh
Life on the team
As an Inside Sales/Customer Executive, you'll play a key role in shaping the customer experience and acting as a trusted point of contact for our major clients in the Private Sector. Working closely with the Account Manager, you will manage all topics related to our Technology Sourcing portfolio: quotations, customer queries, deployment schedules, customer catalogue, etc. You'll be at the heart of customer operations connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high-quality service at every step. Through close collaboration and proactive support, you'll help put the customer at the centre of decision making while supporting profitable sales growth. This role offers strong exposure to complex customer environments, cross-functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast-paced, international organisation.
What you'll do
- Act as the main contact for customers, vendors/suppliers, and internal teams for customer related topics
- Own the end-to-end customer experience and work closely with internal teams to deliver excellent service
- Manage customer deployment schedules and issue call off instructions
- Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
- Make pricing and margin decisions in line with the pricing strategy and commercial objectives
- Coordinate the quotation and order management process
- Ensure delivery to customer SLAs
- Co-ordinate the resolution of customer/account queries promptly
- Suggest and implement improvement actions
- Identify and participate in process-optimisation initiatives to support efficiency and customer satisfaction
What you'll need
- 2+ years of experience in an internal sales department, dealing with large or medium sized customers
- Commercial or commercial technical training
- Commercial awareness, ability to make margin decisions and quotations
- Ability to work effectively in a fast-paced environment
- Organisational skills, reliability, and strong sense of responsibility
- Excellent communication and relationship building skills
- Ability to articulate customer needs and deliver consistent, high quality service
- Collaborative mindset with a willingness to share knowledge and contribute to team success
- Experience or strong interest in tech industry
Inside Sales Representative in Edinburgh employer: COMPUTACENTER LIMITED
As an Inside Sales Representative in Edinburgh, you'll join a dynamic team that prioritises customer experience and fosters a collaborative work culture. With opportunities for professional growth and development within a fast-paced international organisation, you will be empowered to make impactful decisions while enjoying a supportive environment that values innovation and efficiency. The company's commitment to employee success and satisfaction makes it an excellent employer for those seeking a meaningful career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Representative in Edinburgh
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Inside Sales Representative at COMPUTACENTER LIMITED, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including COMPUTACENTER LIMITED. Tailor your message to explain why you’re drawn to them and how you can contribute as a Inside Sales Representative. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Inside Sales Representative in Edinburgh
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for COMPUTACENTER LIMITED:When writing your cover letter, make sure to tailor your message specifically for COMPUTACENTER LIMITED. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show COMPUTACENTER LIMITED that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show COMPUTACENTER LIMITED that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with COMPUTACENTER LIMITED’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
