At a Glance
- Tasks: Be the go-to person for customers, managing their experience and ensuring top-notch service.
- Company: Join a dynamic international organisation with a focus on technology and customer satisfaction.
- Benefits: Gain valuable experience, develop your skills, and enjoy a collaborative work environment.
- Other info: Opportunity for career growth and involvement in process optimisation initiatives.
- Why this job: Shape customer experiences while driving sales growth in a fast-paced tech environment.
- Qualifications: 2 years in sales, strong communication skills, and a passion for tech.
The predicted salary is between 26000 - 32000 £ per year.
Location: Edinburgh
Life on the team
As an Inside Sales/Customer Executive, you'll play a key role in shaping the customer experience and acting as a trusted point of contact for our major clients in the Private Sector. Working closely with the Account Manager, you will manage all topics related to our Technology Sourcing portfolio: quotations, customer queries, deployment schedules, customer catalogue, etc. You'll be at the heart of customer operations connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high-quality service at every step. Through close collaboration and proactive support, you'll help put the customer at the centre of decision making while supporting profitable sales growth. This role offers strong exposure to complex customer environments, cross-functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast-paced, international organisation.
What you'll do
- Act as the main contact for customers, vendors/suppliers, and internal teams for customer related topics
- Own the end-to-end customer experience and work closely with internal teams to deliver excellent service
- Manage customer deployment schedules and issue call off instructions
- Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
- Make pricing and margin decisions in line with the pricing strategy and commercial objectives
- Coordinate the quotation and order management process
- Ensure delivery to customer SLAs
- Co-ordinate the resolution of customer/account queries promptly
- Suggest and implement improvement actions
- Identify and participate in process-optimisation initiatives to support efficiency and customer satisfaction
What you'll need
- 2 years of experience in an internal sales department, dealing with large or medium sized customers
- Commercial or commercial technical training
- Commercial awareness, ability to make margin decisions and quotations
- Ability to work effectively in a fast-paced environment
- Organisational skills, reliability, and strong sense of responsibility
- Excellent communication and relationship building skills
- Ability to articulate customer needs and deliver consistent, high quality service
- Collaborative mindset with a willingness to share knowledge and contribute to team success
- Experience or strong interest in the tech industry
Locations
Inside Sales Representative in Edinburgh, Scotland employer: COMPUTACENTER LIMITED
As an Inside Sales Representative in Edinburgh, you'll join a dynamic team that prioritises customer experience and fosters a collaborative work culture. The company offers robust employee growth opportunities, including exposure to complex customer environments and cross-functional collaboration, all within a fast-paced international setting. With a focus on innovation and efficiency, this role not only enhances your commercial skills but also allows you to contribute meaningfully to the success of major clients in the Private Sector.
