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- Tasks: Lead a team to enhance user experience through data-driven insights and automation.
- Company: Join a forward-thinking company focused on improving workplace analytics.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by transforming data into actionable improvements for users.
- Qualifications: Strong background in service delivery and data analytics required.
- Other info: Enjoy a dynamic remote role with some travel and excellent career prospects.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and data-driven Workplace Analytics Manager to deliver exceptional end-user experience across our customers' environments. You will turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity. In this role, you will lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface driving automation, continuous improvement, and measurable service outcomes.
What you will do:
- Lead and deliver the Digital Experience Management (DEM) service for one or more key customers.
- Use analytics to identify opportunities for automation, remote actions, and process improvements.
- Drive a fix-forward culture focused on user experience, not just SLAs.
- Oversee service delivery, governance, reporting, and customer reviews.
- Monitor performance dashboards and use insights to recommend improvements.
- Ensure contractual compliance, risk mitigation, and security adherence.
- Collaborate with internal teams and service partners to design and deliver value-add solutions.
- Share best practices and lessons learned across Computacenter accounts.
- Support presales and service design teams with DEM expertise where needed.
What you will need:
- Current SC Clearance (essential) or clearable.
- Strong background in Service Delivery and data analytics.
- Experience with end-user analytics tools (e.g., Nexthink, Systrack, ControlUp, Aternity, 1E, Ivanti, Workelevate, Liquidware).
- Proven ability to interpret data and drive customer-centric improvements.
- Excellent communication, presentation, and stakeholder management skills.
- Experience managing improvement initiatives, automations, and complex problems.
- Knowledge of XLAs and End User Sentiment metrics.
Additional information:
- Location: Remote with some travel.
- Hours: 37.5.
- Role type: Permanent.
Workplace Analytics Manager in Birmingham employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Analytics Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your data analytics projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to service delivery and data insights. We recommend using the STAR method to structure your answers – it helps you stay focused and relevant!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Workplace Analytics Manager in Birmingham
Some tips for your application 🫡
Show Your Data-Driven Side: Make sure to highlight your experience with data analytics tools and how you've used them to improve user experiences. We want to see how you can turn numbers into actionable insights!
Tailor Your Application: Don’t just send a generic CV! Customise your application to reflect the skills and experiences that match the Workplace Analytics Manager role. We love seeing how you connect your background to what we do.
Communicate Clearly: Your communication skills are key! Use clear and concise language in your application to demonstrate your ability to present ideas effectively. Remember, we’re looking for someone who can manage stakeholders with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Know Your Analytics Tools
Familiarise yourself with the end-user analytics tools mentioned in the job description, like Nexthink and ControlUp. Be ready to discuss how you've used these tools in past roles to drive improvements and enhance user experience.
✨Showcase Your Service Delivery Experience
Prepare examples that highlight your background in service delivery and how you've managed teams or projects. Think about specific instances where you improved processes or drove customer satisfaction through data insights.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing past experiences.
✨Demonstrate a Fix-Forward Mindset
Be ready to discuss how you would foster a fix-forward culture focused on user experience. Think of examples where you've prioritised user satisfaction over SLAs and how that led to better outcomes.
