At a Glance
- Tasks: Lead service delivery for high-profile customer accounts and ensure top-notch performance.
- Company: A leading tech provider with a focus on inclusivity and collaboration.
- Benefits: Career growth opportunities, supportive culture, and a commitment to diversity.
- Other info: Join a diverse team of over 21,000 people across 22 countries.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in IT service management and strong stakeholder engagement skills.
The predicted salary is between 40000 - 50000 € per year.
Location: UK - Sheffield
Contract type: Standard
Business Unit: Customer Success & Service Delivery
Life on the team
Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience. You’ll join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast-paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career.
What you’ll do
As a Customer Delivery Manager, you’ll be responsible for delivering services into one of our large and complex customer accounts. You’ll take ownership of service performance, ensuring delivery meets contractual, financial and customer satisfaction targets. Working within a matrix model, you’ll coordinate and influence delivery teams and partners to maintain quality, manage risk and drive continual improvement. On a day to day basis this looks like:
- Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS).
- Use data and insight to identify trends, risks and improvement opportunities.
- Act as a key point of contact for customer stakeholders, ensuring we remain responsive and deliver measurable value.
- Work with globally distributed service teams.
- Lead through influence in a matrix environment, taking accountability for outcomes.
What you’ll need
Experience:
- Experience in IT service management or operational leadership, such as service desk, team leader or similar roles.
- Experience managing performance, stakeholders or service delivery environments.
Skills and behaviours
- A strong governance mindset with the ability to oversee and improve services through others.
- Strong analytical and problem-solving skills.
- Ability to work independently, manage priorities and take ownership of outcomes.
- Confident stakeholder engagement and influencing skills.
- Resilient and comfortable working in a fast-paced, high-demand environment.
- ITIL knowledge or certification.
- Experience with ServiceNow or similar ITSM tools.
- Experience working in large or complex service environments.
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
We’re a place where you can belong
With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. We’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.
As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!
Customer Delivery Manager in Sheffield employer: Computacenter AG & Co. oHG
As a Customer Delivery Manager at our Sheffield location, you'll be part of a dynamic and inclusive team dedicated to delivering exceptional service to high-profile clients. We prioritise employee growth with clear career progression opportunities, foster a collaborative work culture, and are committed to creating a supportive environment where everyone can thrive. Join us to make a meaningful impact while enjoying the benefits of working for a leading technology and services provider that values both its people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Customer Delivery Manager role. Keep it concise and focus on what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Delivery Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your IT service management experience and any relevant ITIL knowledge to show us you’re the right fit for the Customer Delivery Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've managed performance or improved service delivery in the past, and let your personality shine through!
Showcase Your Analytical Skills:Since we value strong analytical and problem-solving skills, include examples in your application that demonstrate how you've used data to identify trends or improve services. This will help us see your potential impact on our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your ITIL Processes
Make sure you brush up on your ITIL knowledge, especially the key processes like Problem, Change, and Knowledge Management. Being able to discuss these confidently will show that you understand the core of service delivery and can take ownership of these areas.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to identify trends or risks in previous roles. This is crucial for a Customer Delivery Manager, so having specific instances ready will demonstrate your analytical mindset and problem-solving abilities.
✨Engage with Stakeholders
Think about times when you've successfully engaged with stakeholders. Be ready to share how you influenced decisions or improved customer satisfaction. This will highlight your confident communication skills and ability to manage relationships effectively.
✨Demonstrate Resilience
Given the fast-paced environment, be prepared to discuss how you've handled high-pressure situations in the past. Sharing stories of overcoming challenges will illustrate your resilience and ability to thrive under demand.
