Senior ServiceNow Technical Consultant
Location: UK - Mobile England | Job-ID: 217518 | Contract type: Standard | Business Unit: ServiceNow
Life on the team
Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions.
We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year. We’ve grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations, and we solve enterprise-wide process challenges by bringing great user experiences, maximizing opportunities for automation, and integrating across disparate tools.
We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco‑system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client‑facing experience. If you want to contribute to a community that is always growing, then Computacenter’s ServiceNow Centre of Excellence may be for you.
What you’ll do
Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.
- Delivering high quality ServiceNow implementations based on business process requirements.
- Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Keep up to date with current and future market developments, technologies, product and strategies.
- Ensuring adherence to our coding and design standards and providing technical hand‑over documentation.
- Increasing application operating efficiency and adapting to new requirements, as necessary.
- Assisting with system testing and UAT.
- Escalating issues in line with company processes to ensure customer demands are met.
- Attending and presenting at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer.
- Recording, qualifying and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements.
- Effective communication skills and being a team player, capable of building collaborative working relationships in a dynamic customer‑facing environment.
- Collaborating across all SN CoE teams.
Depending on your experience you will also:
- Provide technical design authority and mentor more junior members of the team.
- Act as a technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
- Act as a role model for colleagues, providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
What you’ll need
- You’ll need to either hold current UK SC clearance or be eligible and willing to undertake.
- Proven ServiceNow implementation experience, with expertise in at least one of the following modules: SPM, ITSM, GRC, IRM or HRSD.
- A passion for sharing knowledge, peer reviewing, and setting technical standards.
- Over 5 years of experience in similar roles within the ServiceNow ecosystem.
- Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools.
- An open and friendly personality with strong customer‑facing skills in both a virtual and face‑to‑face setting (including the ability to deliver presentations/feedback).
- Ability to provide technical leadership and support to the Centre of Excellence.
- Experience with Software Development Lifecycle in Agile and Waterfall projects.
- Self‑managing and capable of working independently or as part of a team.
- Skilled in managing customer expectations.
- Ability to contribute to technical solution designs and provide input into bid, project, and technical documents.
- Effective active listening skills and the ability to understand the priorities and concerns of others.
Additional information
Country: UK
Location: Travel to customer sites as required
Hours: 37.5
Role Type: Permanent
