At a Glance
- Tasks: Provide onsite IT support and resolve incidents for a dynamic user base.
- Company: Join a leading tech company focused on customer satisfaction and service excellence.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Work in a collaborative team environment with opportunities for continuous improvement.
- Why this job: Make a real impact by delivering high-quality IT services and enhancing customer experiences.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced and customer-focused Senior Customer Engineer to provide onsite IT support for one of our customers in Derby. Supporting a large and dynamic user base, you will play a key role in delivering high-quality IT services across incidents, service requests, and Tech Bar support, while contributing to overall service excellence and customer satisfaction. This is a hands-on role requiring strong technical capability, excellent communication skills, and the ability to work collaboratively within a team environment. Must either have, or the ability to undertake Security Clearance to be considered. The role also requires working 5 days per week onsite, so please bear this in mind when applying.
What you’ll do
- Service Delivery
- Provide onsite support for incident resolution and service requests in line with agreed SLAs.
- Deliver Tech Bar support, offering face-to-face assistance, guidance, and troubleshooting for end users.
- Ensure timely and effective resolution of IT issues, escalating where required.
- Asset & Lifecycle Management
- Carry out device deployments, decommissions, and collections in accordance with process.
- Support moves, adds, and changes (MAC) across the campus.
- Maintain accurate asset tracking and documentation.
- Customer Experience
- Deliver a high level of customer service, acting as a key point of contact for onsite IT support.
- Communicate clearly with users, providing updates and managing expectations.
- Build strong relationships with stakeholders across the business.
- Operational Support
- Collaborate with wider support teams, service management, and third parties to resolve issues.
- Contribute to continuous improvement initiatives and knowledge sharing.
- Ensure compliance with ITIL processes and security standards.
What you’ll need
Skills & Experience
- Essential
- Proven experience in an onsite IT support or field engineering role.
- Strong troubleshooting skills across desktop, laptop, and peripheral technologies.
- Experience handling incidents, requests, and walk-up (Tech Bar) support.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Ability to work effectively in a team environment.
- Good organisational and time-management skills, with the ability to prioritise workload.
- Familiarity with ITSM tools (e.g. ServiceNow) and ITIL-aligned processes.
- Desirable
- Experience working within a large enterprise or campus environment.
- Knowledge of device lifecycle management and asset control processes.
- Experience supporting VIP or executive users.
- Relevant technical certifications (e.g. Microsoft, ITIL Foundation).
Senior Customer Engineer employer: Computacenter AG & Co. oHG
As a Senior Customer Engineer at our Derby location, you will join a vibrant team dedicated to delivering exceptional IT support in a dynamic environment. We pride ourselves on fostering a collaborative work culture that values employee growth through continuous learning and development opportunities, while also offering competitive benefits and a strong commitment to customer satisfaction. With a focus on innovation and excellence, we ensure that our employees are equipped with the tools and support they need to thrive in their roles.
Contact Details:
Computacenter AG & Co. oHG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Engineer role.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to onsite IT support. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your customer service skills during the interview. Remember, as a Senior Customer Engineer, you’ll be the face of IT support. We suggest sharing specific examples of how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Customer Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your onsite IT support experience and any relevant technical certifications to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Senior Customer Engineer role. Share specific examples of how you've delivered excellent customer service and resolved IT issues in the past.
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your Tech Inside Out
As a Senior Customer Engineer, you'll need to showcase your technical skills. Brush up on troubleshooting techniques for desktops, laptops, and peripherals. Be ready to discuss specific incidents you've resolved in the past and how you approached them.
✨Customer Service is Key
This role is all about delivering excellent customer service. Prepare examples of how you've handled difficult situations with users. Highlight your communication skills and how you manage expectations while providing updates.
✨Teamwork Makes the Dream Work
Collaboration is crucial in this position. Think of instances where you've worked effectively within a team to resolve issues. Be prepared to discuss how you contribute to a positive team environment and support your colleagues.
✨Familiarise Yourself with ITIL and ITSM Tools
Since the role requires compliance with ITIL processes, make sure you understand these principles. If you have experience with ITSM tools like ServiceNow, be ready to talk about how you've used them in previous roles to enhance service delivery.
