At a Glance
- Tasks: Resolve incidents, support colleagues, and manage service requests in a dynamic team.
- Company: Join a collaborative tech company focused on continuous learning and development.
- Benefits: Gain hands-on experience, enhance your technical skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, high-pressure environment.
- Why this job: Make a real impact on customer experience while developing your career in tech.
- Qualifications: 3+ years in 2nd Line support with strong problem-solving and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: UK - Nottingham, UK - Milton Keynes
Must either have, or the ability to undertake Security Clearance to be considered. The role also requires working 5 days per week at our offices.
Join our dynamic 2nd Line Command Support team in Milton Keynes, where you’ll be part of a collaborative environment that values continuous learning and development. As a 2nd Line Command Analyst, you’ll work closely with colleagues across different teams, including the 3rd Line specialists, to resolve incidents and implement key infrastructure changes. The role offers a great opportunity to hone your technical skills while contributing to the seamless support of our customer’s estates. Your insights and expertise will be vital in supporting the team’s success, making a real impact on our customer experience.
What you’ll do:
- Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service.
- Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment.
- Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes.
- Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience.
- Support infrastructure change implementations, ensuring seamless transitions and minimal disruption.
What you’ll need:
- At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents.
- Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment.
- Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner.
- Strong technical skills in the following areas:
- Antivirus Solutions: Symantec Endpoint Protection, McAfee, Microsoft Defender
- Ivanti UWM: Environment Manager, Application Control, Performance Manager
- Monitoring Tools: ScienceLogic, SCOM
- Quest: Active Roles, Recovery Manager
- Scripting: PowerShell
We are a disability confident committed employer.
Second Line Analyst employer: Computacenter AG & Co. oHG
Join our vibrant team in Milton Keynes or Nottingham, where we prioritise employee growth and a collaborative work culture. As a Second Line Analyst, you'll benefit from continuous learning opportunities, a supportive environment, and the chance to make a significant impact on customer experience while honing your technical skills. We are committed to fostering a diverse and inclusive workplace, ensuring that every team member feels valued and empowered.
Contact Details:
Computacenter AG & Co. oHG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to 2nd Line support. Think about how you’d handle specific incidents or challenges. We want you to show off those problem-solving skills!
✨Tip Number 3
Show your passion for continuous learning! Mention any recent courses or certifications you've completed that relate to the role. It’ll demonstrate your commitment to growth and keeping up with tech trends.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Second Line Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Second Line Analyst role. Highlight your relevant experience in 2nd Line infrastructure support and any specific technical skills mentioned in the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our dynamic team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled challenges in high-pressure situations. We’re looking for someone who can stay calm and efficient when things get tough!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in areas like antivirus solutions and monitoring tools mentioned in the job description. Be ready to discuss your hands-on experience with these technologies and how you've resolved server-related incidents in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging issues in high-pressure situations. Think of specific incidents where your calmness and efficiency made a difference, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Collaboration is Key
Since the role involves working closely with various teams, be ready to talk about your experiences collaborating with others. Highlight any instances where you guided or supported fellow analysts, as this shows your teamwork and leadership abilities.
✨Understand the Company Culture
Research the company’s values and culture, especially their commitment to continuous learning and development. Be prepared to discuss how you align with these values and how you can contribute to a collaborative environment, making it clear that you're not just looking for a job, but a place to grow.
