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- Tasks: Manage data centre operations, ensuring smooth IT infrastructure services for multiple customers.
- Company: Leading tech and services provider with a focus on people and sustainability.
- Benefits: Fixed-term contract until December 2026, inclusive culture, and opportunities for growth.
- Why this job: Join a dynamic team and gain hands-on experience in a cutting-edge tech environment.
- Qualifications: Experience in IT support, excellent time management, and customer care skills required.
- Other info: Flexible shift patterns and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Location: UK - Manchester
Contract type: Fixed Term Contract
Business Unit: Information Technology
Fixed term contract until December 2026
Life on the team:
- Based at the Manchester Data Centre.
- Shift based, including days, nights, week days and weekends, working hours being 12 hour shifts with 1 hour lunch break.
- Day shifts are 07:00 – 19:00 and night shifts are 19:00 – 07:00.
The candidate will be responsible for delivering onsite Data Centre Operational services to the IT infrastructure of multiple customers to agreed SLAs.
What you’ll do:
- Working on a shift system in a 24 x 7 x 365 operation
- Access management – access control / site access
- Media Management activities
- Hall Checks
- Assistance with customer onboarding activities
- Asset Management activities
- Scheduled Task management
- Server Reboots / Visual checks
- Floor walks to identify server alerts & LEDs
- Management of deliveries and collections as per Data Centre policy
- Device Installation
- Power Cycling (request to power reset a server or device)
- Equipment Inspection (request to inspect external conditions on a server or device such as display lights, visual status, or trace and check cables to ensure cable is plugged in and reseat if possible)
- Command Entry (request to enter specific commands on server or device)
- Ad hoc Patching (request to carry out ad hoc patching using pre-provisioned cables, installation and connection of patch leads)
- Escort Engineer (engineers will be escorted to and from the correct area required)
- Undertake ad hoc activities as directed by the Data Centre Management tiers
- Proactively update customers with call status and resolution progress
- Progress/close service calls to a satisfactory conclusion on call management system.
- Monitor/progress all alerts / open calls in queue.
- Escalate potential service issues initially to designated escalation contact.
- Ensure internal and contractual SLA is maintained.
- Understand and ensure all Customer, Data Center and Computacenter procedures and directives are adhered to.
- Carry out regular admin tasks such as tape backups, server checks etc., as required by external and internal customers
- Provide cover for other analysts in their absence, either within the same team or across teams, when required.
- Production of reports, shift handovers, notable event logs, and other reports as required.
What you’ll need:
Skills Required:- Demonstrable experience of IT support environments within server/networking.
- Customer care skills – ability to listen to and understand the customer’s needs
- Excellent time management – able to work on own initiative. Ability to work within a pressurised environment.
- Ability to work in a team or on your own as required.
- Good knowledge of IT Platforms, equipment, and applications (e.g. PC Architecture, LAN Fundamentals)
- Good understanding of service calls and Call management systems or Helpdesk equivalent.
- Experience in rack builds and de-commissions
- Flexibility when working shifts as you may be required to participate in shift swaps
- Ability to take ownership of, and progress alerts / calls to resolution, within technical requirement for the role or, to escalate alert / call to resolution Customer care skills – ability to listen to and understand the customer’s needs.
- Demonstrable experience in providing onsite Data Centre Operational services
- Experience in the service provider marketplace
About us:
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
Our business may be about technology, but first of all it’s about people. With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you.
Data Centre Operator in Salford employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Operator in Salford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience.
✨Tip Number 3
Show off your passion for the role! When you get the chance to chat with potential employers, let them know why you're excited about being a Data Centre Operator. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Data Centre Operator in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Centre Operator role. Highlight your experience in IT support environments and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it concise but impactful – we love a good story!
Show Off Your Customer Care Skills: Since customer care is key in this role, make sure to mention any experiences where you've successfully resolved issues or helped customers. We want to know how you listen and respond to their needs!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your Stuff
Make sure you brush up on your IT support knowledge, especially around server and networking environments. Familiarise yourself with common issues and solutions, as well as the specific technologies mentioned in the job description.
✨Show Off Your Customer Care Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your ability to listen and understand customer needs. Think of examples from your past experiences where you successfully resolved customer issues.
✨Time Management is Key
With 12-hour shifts and a variety of tasks, effective time management is crucial. Be ready to discuss how you prioritise tasks and manage your time, especially in high-pressure situations.
✨Flexibility and Teamwork
This role requires flexibility with shifts and the ability to work both independently and as part of a team. Prepare to share examples of how you've adapted to changing schedules or collaborated with others to achieve a goal.
