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For Companies At a Glance
- Tasks: Lead a team of engineers to deliver top-notch IT services and manage customer relationships.
- Company: Join a global leader in digital transformation with over 20,000 employees worldwide.
- Benefits: Enjoy a company car/allowance and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving service improvements and enhancing customer experiences.
- Qualifications: Leadership skills, IT service knowledge, and SC clearance required; training provided.
- Other info: Position based in Bristol/Gloucestershire with travel across the region.
The predicted salary is between 36000 - 60000 £ per year.
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Onsite & Field Services Team Leader
Location: UK – Mobile England, UK – Cust. Site ENG | Job-ID: 212205 | Contract type: Standard | Business Unit: System Engineering & Technicians
Life on the team
We have a requirement for an Onsite & Field Services Team Leader based in the Bristol/Gloucestershire area. We have a new service commencing in June requiring management of a public sector service, and engineering teams, based in Bristol, Gloucester, South Wales, and Herefordshire. The Team Leader will also be responsible for management of engineers at Worcester Acute Hospital Trust in Worcester/Redditch/Kidderminster.
Travel will be required across the area as the successful candidate will be customer location based. A company car/allowance will be provided.
The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.
What you’ll do
- Lead and manage a team of engineers to deliver the required contractually compliant service to the customer(s)
- Lead Daily calls with support team to ensure issues are identified and managed appropriately
- Engage with CC service managers and customer stakeholders to ensure service is running smoothly
- Use reporting to understand data and performance indicators to drive service improvement
- Use data and key relationships to forecast future resource requirements
- Work with Technical Resource Group (TRG) to ensure resource and skill levels are fit for purpose
- Work with the service delivery lead, other service team leaders and internal operational teams
- Identify, record and manage issues to improve processes and service
- Manage escalations and engage appropriate teams through to successful resolution
- Manage formal complaints and dissatisfied users
- Suggest and support new processes, changes to process and improvements to service and/or user experience
- Ensure adherence to both customer and Computacenter policies and procedures
- Ensure high level of team communication and engagement with objectives
- Perform Team Operational 121s
- Regularly attend management meetings
What you’ll need
- Leadership and management
- Organisation
- Good understanding of IT services delivered to end users.
- Good understanding of our MOS processes and tools (Training will be provided)
- Good knowledge of Windows and Office tools
- ITIL knowledge or accreditation
- SC clearance required (can be cleared in 6-8 weeks once recruited)
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
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Onsite & Field Services Team Leader employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite & Field Services Team Leader
✨Tip Number 1
Make sure to highlight your leadership experience in IT services during any conversations or interviews. Share specific examples of how you've successfully managed teams and improved service delivery, as this will resonate well with the hiring managers.
✨Tip Number 2
Familiarize yourself with the specific KPIs and SLAs relevant to the role. Being able to discuss how you have met or exceeded these metrics in past positions will demonstrate your capability to deliver a first-class customer experience.
✨Tip Number 3
Network with current or former employees in similar roles within the company. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 4
Prepare to discuss your understanding of ITIL processes and how they apply to service management. This knowledge is crucial for the role, and demonstrating your familiarity with these concepts will set you apart from other candidates.
We think you need these skills to ace Onsite & Field Services Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Onsite & Field Services Team Leader position. Understand the key responsibilities and required skills, especially around leadership, IT services, and customer engagement.
Highlight Relevant Experience: In your application, emphasize your previous experience in leading IT services teams, managing KPIs and SLAs, and any specific examples of service improvements you've implemented that enhanced customer experience.
Showcase Leadership Skills: Demonstrate your leadership and management abilities in your CV and cover letter. Provide examples of how you have successfully led teams, managed escalations, and improved processes in past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'service delivery', 'team communication', and 'ITIL knowledge' to align your application with what the company is looking for.
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on achieving KPIs and SLAs while ensuring a first-class customer experience.
✨Understand the Service Delivery Process
Familiarize yourself with the MOS processes and tools mentioned in the job description. Even if training will be provided, showing that you have a good understanding of these processes can set you apart from other candidates.
✨Engage with Customer Focus
Highlight your experience in managing customer relationships and resolving issues. Be ready to discuss how you've engaged with stakeholders to ensure smooth service delivery and how you've handled escalations or complaints.
✨Prepare for Technical Questions
Since the role requires a good understanding of IT services, brush up on your knowledge of Windows and Office tools. Be prepared to answer technical questions that may arise during the interview to showcase your expertise.
