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- Tasks: Lead a team of engineers to deliver top-notch IT services and manage customer relationships.
- Company: Join a global leader in digital transformation with over 20,000 employees worldwide.
- Benefits: Enjoy a company car/allowance and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving service improvements and enhancing customer experiences.
- Qualifications: Strong leadership skills, IT service knowledge, and SC clearance required.
- Other info: Training provided on MOS processes and tools; travel across the UK is necessary.
The predicted salary is between 36000 - 60000 £ per year.
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Onsite & Field Services Team Leader
Location: UK – Cust. Site ENG | Job-ID: 212205 | Contract type: Standard | Business Unit: System Engineering & Technicians
Life on the team
We have a requirement for an Onsite & Field Services Team Leader based in the Bristol/Gloucestershire area. We have a new service commencing in June requiring management of a public sector service, and engineering teams, based in Bristol, Gloucester, South Wales, and Herefordshire. The Team Leader will also be responsible for management of engineers at Worcester Acute Hospital Trust in Worcester/Redditch/Kidderminster.
Travel will be required across the area as the successful candidate will be customer location based. A company car/allowance will be provided.
The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.
What you’ll do
- Lead and manage a team of engineers to deliver the required contractually compliant service to the customer(s)
- Lead daily calls with the support team to ensure issues are identified and managed appropriately
- Engage with CC service managers and customer stakeholders to ensure service is running smoothly
- Use reporting to understand data and performance indicators to drive service improvement
- Use data and key relationships to forecast future resource requirements
- Work with Technical Resource Group (TRG) to ensure resource and skill levels are fit for purpose
- Work with the service delivery lead, other service team leaders, and internal operational teams
- Identify, record, and manage issues to improve processes and service
- Manage escalations and engage appropriate teams through to successful resolution
- Manage formal complaints and dissatisfied users
- Suggest and support new processes, changes to process, and improvements to service and/or user experience
- Ensure adherence to both customer and Computacenter policies and procedures
- Ensure a high level of team communication and engagement with objectives
- Perform Team Operational 121s
- Regularly attend management meetings
What you’ll need
- Leadership and management skills
- Strong organisational skills
- Good understanding of IT services delivered to end users
- Good understanding of our MOS processes and tools (Training will be provided)
- Good knowledge of Windows and Office tools
- ITIL knowledge or accreditation
- SC clearance required (can be cleared in 6-8 weeks once recruited)
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform, and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
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Onsite & Field Services Team Leader employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite & Field Services Team Leader
✨Tip Number 1
Make sure to highlight your leadership experience in IT services during any conversations or interviews. Share specific examples of how you've successfully managed teams and improved service delivery, as this will resonate well with the role's requirements.
✨Tip Number 2
Familiarize yourself with the local area, especially Bristol and Gloucestershire, as well as the customer sites mentioned. Being knowledgeable about the region can help you engage more effectively with stakeholders and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss your understanding of KPIs and SLAs in detail. Be ready to explain how you've used data to drive service improvements in previous roles, as this is a key aspect of the position.
✨Tip Number 4
Network with professionals in the field of IT services management. Engaging with others who have similar roles can provide insights and tips that may help you stand out during the application process.
We think you need these skills to ace Onsite & Field Services Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Onsite & Field Services Team Leader position. Understand the key responsibilities and required skills, such as leadership, management, and IT service knowledge.
Tailor Your CV: Customize your CV to highlight relevant experience in leading IT services teams and achieving KPIs and SLAs. Use specific examples that demonstrate your ability to manage service improvements and enhance customer experience.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Emphasize your leadership skills, organizational abilities, and any relevant ITIL knowledge or accreditation you possess.
Highlight Relevant Experience: In your application, make sure to showcase any previous experience managing teams in a customer-focused environment. Mention your familiarity with Windows and Office tools, as well as any SC clearance you may have or can obtain.
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on achieving KPIs and SLAs while ensuring a first-class customer experience.
✨Understand the Service Delivery Landscape
Familiarize yourself with the specific IT services that will be delivered to end users. Be ready to discuss how you would manage service improvements and handle escalations effectively.
✨Engage with Stakeholders
Highlight your experience in engaging with service managers and customer stakeholders. Discuss how you ensure smooth service operations and maintain strong relationships to drive service improvement.
✨Prepare for Technical Questions
Brush up on your knowledge of Windows, Office tools, and ITIL processes. Be prepared to answer technical questions that may arise during the interview, showcasing your understanding of the tools and processes relevant to the role.
