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- Tasks: Manage incidents and uphold customer service standards in a fast-paced environment.
- Company: Leading technology services provider with a supportive culture.
- Benefits: Permanent role with competitive salary and 24/7 operational support.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Expertise in iSeries, SQL, incident management, and strong communication skills.
- Other info: Rotating shifts provide flexibility and diverse work experiences.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services provider is seeking a Second Line Analyst in Nottingham. The successful candidate will manage incidents, uphold customer service standards, and work with various technologies in a busy, supportive environment.
You will need expertise in the iSeries platform, SQL, and incident management, along with strong communication skills. This permanent role requires working on a rotating basis to support business operations 24/7.
Second Line IT Analyst — 24/7 Incident & Event Ops in Nottingham employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line IT Analyst — 24/7 Incident & Event Ops in Nottingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills, especially around iSeries and SQL. We recommend doing some mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thought process clearly when discussing incident management scenarios. This will demonstrate your ability to handle customer service standards effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Second Line IT Analyst — 24/7 Incident & Event Ops in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the iSeries platform, SQL, and incident management. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Second Line Analyst role. Share specific examples of how you've managed incidents and upheld customer service standards in the past.
Show Off Your Communication Skills: Strong communication is key in this role. In your application, give us a taste of your ability to convey complex information clearly. Whether it's through your CV or cover letter, make sure we can see your knack for effective communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the iSeries platform and SQL. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Incident Management Skills
Prepare examples of how you've effectively managed incidents in previous positions. Highlight your problem-solving skills and how you prioritise tasks under pressure, especially in a 24/7 operational environment.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to interact with customers who aren't tech-savvy. This will show that you can maintain high customer service standards.
✨Be Ready for Rotating Shifts
Since this role involves working on a rotating basis, be prepared to discuss your flexibility and willingness to adapt to different schedules. Share any previous experiences with shift work and how you managed your time effectively.
