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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional services and exceed customer expectations.
- Company: Join a leading tech provider committed to innovation and customer success.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by driving service excellence and building strong customer relationships.
- Qualifications: Experience in service management and a passion for teamwork and customer engagement.
- Other info: Be part of an inclusive culture that values diversity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK - London
Contract type: Standard
Business Unit: Customer Success & Service Delivery
Life on the team
As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help customers achieve their objectives. We take responsibility for all commercial aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line with agreed customer outcomes, while fostering senior relationships to enhance performance and satisfaction, optimising the benefits of our partnership with Computacenter. We help our customers prepare for future endeavours and technology trends by sharing best practices, references, and advisory services. Our team defines and owns joint customer service strategies, focusing on improvements, enhancements, and efficiencies in our services. We also act as the focal point for contractual clarification, amendments, and further development of contracts, maintaining ownership of commercial aspects from transition and transformation through to in-life invoicing.
What you'll do
- Service Delivery: Work closely with the Delivery Leadership team to manage the delivery of services to ensure they meet or exceed customer expectations.
- Team Leadership: Lead and motivate a team of service professionals through matrix management, providing guidance and support to achieve high performance.
- Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders, acting as the primary point of contact.
- Issue Resolution: Proactively identify and resolve service-related issues, ensuring minimal disruption to the customer.
- Performance Monitoring: Monitor service performance against agreed SLAs and KPIs, implementing improvements where necessary.
- Reporting: Provide regular reports on service performance, issues, and improvements to senior management and customers.
- Continuous Improvement: Drive continuous improvement initiatives to enhance service quality and efficiency.
- Compliance: Ensure all services are delivered in compliance with relevant regulations and standards.
- Collaboration: Work closely with other departments to ensure a seamless service delivery experience for customers.
- Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L. Track and manage commercial risks and obligations.
- Professional Services: Involve in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.
- Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.
What you'll need
- A proven background in service management, ideally within a managed or centralised services environment.
- Experience with device-as-a-service, lease management, or similar operational models is highly desirable.
- Ability to support and motivate a diverse team, with a collaborative approach.
- Strong relationship-building skills and a proactive approach to customer engagement.
- Ability to manage complex transitions and resolve issues efficiently.
- Excellent verbal and written communication skills.
- Willingness to travel (primarily Cambridge and Macclesfield).
- Ambition to develop in your role and take on new challenges.
Additional information
- Country: UK
- Location: London (must be flexible to travel)
- Hours: 37.5
- Role Type: Permanent
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people. With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
Service Manager in London employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your skills. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your experience in service management and how you can lead teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of delivering top-notch service.
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service management. We want to see how your skills align with our focus on customer satisfaction and service delivery.
Showcase Your Leadership Skills: As a Service Manager, you'll be leading a team. Use your application to demonstrate your ability to motivate and support a diverse group of professionals. Share examples of how you've successfully led teams in the past.
Highlight Your Problem-Solving Abilities: We love proactive problem solvers! In your application, mention specific instances where you've identified and resolved service-related issues. This will show us you're ready to tackle challenges head-on.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your Services Inside Out
Before the interview, make sure you understand the services offered by the company. Familiarise yourself with their managed services contracts and professional services engagements. This will help you speak confidently about how you can contribute to delivering exceptional customer experiences.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've motivated and guided teams in the past. Think about specific situations where your leadership made a difference, especially in service delivery or issue resolution.
✨Build on Relationship Management
Strong relationship-building skills are crucial for this role. Be ready to discuss how you've successfully managed customer relationships in previous positions. Highlight any strategies you've used to engage stakeholders and resolve conflicts.
✨Demonstrate Continuous Improvement Mindset
The company values continuous improvement, so come prepared with ideas on how to enhance service quality and efficiency. Share examples from your experience where you've implemented improvements or driven initiatives that led to better outcomes for customers.
