Product Manager - Device Lifecycle Management in London

Location: UK - Hatfield, UK - London, UK - Reading, UK - Nottingham, UK - Milton Keynes, UK - Birmingham

Contract type: Standard

Business Unit: Partner Management

Life on the team:

Working within the Technology Sourcing (TS) Europe Commercial Office, we are seeking x2 Product Managers to support our customers. We are a focussed specialist team with in-depth commercial and operational skills offering advice and guidance pre and post sales for complex customer contracts across the Group. Our knowledge and understanding of customer solutions such as Device Lifecycle Management delivers value to both customers and Computacenter. We support growth by working seamlessly across GTS, Finance, Sales, GPS and GMS.

Our main focus areas are in life Commercial Management, Inventory Management and developing new commercial strategies across GTS to enable sales to win more.

What you’ll do:

• The purpose of this role is to advise the business and customers of the right products for their business requirements at the right price and the risks associated with product lifecycle.
• Provide product evaluation in a consistent way to enable competitiveness, increase our win rate and make recommendations to maintain or enhance Technology Sourcing profitability.
• Facilitate technical evaluation of products for customers via either PS Consultancy, CC Labs or LTS Technical Services.
• Use of Computacenter IP, knowledge of market trends and third party tooling to facilitate commercial benchmarking at both a device and component level.
• Provide platform agnostic, (WinOS, MacOS, ChromeOS) high level technical expertise.
• Provide multi-vendor device options to the business on how to maintain product margins in line with customer agreements, particularly new product selection for seamless transition.
• International engagement – enabling TS capability by liaising with our partners and customers globally to provide the same or similar products to meet our customers' contractual obligations.
• Advise and work closely with colleagues, delivering accurate and latest product information enabling smooth delivery of our international customer contracts.
• Provide early visibility of upcoming product changes and roadmaps.
• Act as a point of escalation on complex technology sourcing product requirements.
• Liaise with colleagues and stakeholders to ensure adoption of best practice.
• Establish productive relationships and networks at Senior Management level to build and maintain internal and external relationships.
• Support Customers' environmental agenda through sustainability reporting in partnership with our vendors.
• Work as part of an extended customer team and understand the roles of other team members and how you can add value to the operation in a pre-sales and delivery capacity.
• Contribute to business strategy to help grow and develop the business in line with GTS targets.
• Achievement of high customer satisfaction levels.
• Effective cascade and delivery of objectives.
• Have a good appreciation of contractual or commercial terms and conditions and can negotiate.
• Build strong relationships with named suppliers.
• Work across multiple geographies to support Group wide product lifecycle processes.

What you’ll need:

• At least 3 years’ experience in a similar position.
• Experience in the understanding of supplier contracts.
• Experience in dealing with and influencing multi-tier management.
• Proven track record of work experience in a challenging commercial environment.
• Experience in technical product evaluation and a willingness to work with Computacenter partners to maintain and enhance this subject matter expertise.
• A willingness to learn and to become the subject matter expert in Technology Sourcing and how it operates.
• Demonstrates strong product technical skills along with the ability to work accurately under pressure.
• A proactive communicator with excellent interpersonal skills.
• Commercially astute/experience or comparable qualification.

About us:

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

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