At a Glance
- Tasks: Lead IT operations, ensuring top-notch service delivery and team performance.
- Company: Join a leading tech company focused on innovative onsite services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real impact in IT operations while collaborating with diverse teams.
- Qualifications: Experience in IT operations management and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
The OSG Service Owner is responsible for the delivery of the onsite and field engineering outcomes to one of Computacenter’s customers. As the Service Owner, they will align directly to the customer, providing clear information about our service provision and ensuring that the customer’s requirements are understood and executed across the regionally aligned onsite teams and Field Service teams, when applicable. The OSG Service Owner will engage directly with the Service Desk, Global Service Coordination and other Computacenter delivery partners, alongside Service Delivery Leadership, to ensure the required end-to-end governance is in place. The Service Owner will own any issues impacting the Team Leaders’ and technicians’ ability to deliver the required service to our customer.
What you’ll do
- Ensure that all in-scope contractual service obligations are compliant.
- Manage customer deliverables with regional Team Leaders and onsite technicians.
- Engage Global Service Coordination to ensure effective Work Order Task assignment to technicians and PIN allocation for Locker request services.
- Ensure all onsite activities are detailed in process, Standard Operating Procedures (SOPs) and ServiceNow Knowledge articles, working with the customer and Computacenter stakeholders as required.
- Ensure technicians receive customer specific training.
- Work within the agreed financial delivery model.
- Identify opportunities to reduce operating costs and leverage resources and best practices.
- Identify risk to financial performance against model and report to Service Delivery Leadership and Service Management.
- Liaise with customer and Computacenter for seed stock.
- Ensure repair cycle activities are returning defective stock to Good Stock in a timely manner.
- Measure and monitor Service levels and KPIs.
- Monitor open and aging incidents and requests assessing risk to service performance.
- Produce and execute necessary improvement actions.
- Promote innovation within onsite teams.
- Liaise with customer and Service Management.
- Manage in-life operational change with customer and delivery stakeholders.
- Engage with Service Management to execute changes resulting from Changes to Service.
What you’ll need
- Understanding of ITIL and IT service management frameworks.
- Strong problem-solving and analytical abilities.
- Excellent communication skills for working with internal and external stakeholders.
- Experience with service management tools and reporting methods, preferably ServiceNow.
- Ability to drive change and continuous improvement.
- Proven experience in an IT Operations Manager or similar role.
- Experience writing Standard Operating Procedures and explaining processes to stakeholders.
IT Operations Manager in London employer: Computacenter AG & Co. oHG
At Computacenter, we pride ourselves on being an excellent employer, offering a dynamic work environment in Hatfield where collaboration and innovation thrive. Our Corporate Communications team is dedicated to fostering employee growth through diverse projects and continuous learning opportunities, ensuring that every team member can make a meaningful impact during transformative initiatives. With a strong commitment to inclusivity and support for all employees, including our Disability Confident Committed status, we create a workplace where everyone can excel and contribute to our shared success.
Contact Details:
Computacenter AG & Co. oHG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Computacenter AG & Co. oHG values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Computacenter AG & Co. oHG might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Computacenter AG & Co. oHG!
✨Direct Apply to Computacenter AG & Co. oHG
Let's not forget to apply directly through the Computacenter AG & Co. oHG website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Computacenter AG & Co. oHG.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Computacenter AG & Co. oHG. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
