At a Glance
- Tasks: Design and deliver high-quality ServiceNow solutions while advising customers on best practices.
- Company: Join a leading consultancy with a focus on innovative IT solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on knowledge sharing.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: ServiceNow qualifications and 3+ years in consulting or delivery roles required.
The predicted salary is between 60000 - 80000 £ per year.
Location: UK - Mobile England
Contract type: Standard
Business Unit: ServiceNow
Life on the team
As a Lead Consultant, you will design and deliver high‑quality ServiceNow solutions aligned with customer business needs. Acting as a trusted advisor, you will work with customer SMEs to guide them on both Industry and ServiceNow best practices, working closely with internal teams to ensure successful delivery.
What you’ll do
- Advise customers on effective ServiceNow implementations, aligned with ITIL, platform best practices, and industry trends.
- Analyse and validate business requirements with customer SMEs and Stakeholders, ensuring they are clearly defined before implementation.
- Lead process workshops with customers to review their existing processes and agree on the most appropriate design and implementation approach for ServiceNow.
- Manage project activities on smaller projects: oversee project tasks and timelines, chair project progress meetings, and act as the main customer contact.
- Work closely with Technical Consultants to ensure that delivered solutions meet the agreed functional and business requirements and adhere to agreed standards.
- Lead sprint reviews and show & tell sessions to provide stakeholders with clear visibility of progress.
- Execute functional testing prior to User Acceptance Testing, lead UAT review meetings, and support go-live and early-life activities.
- Actively engage with Pre-Sales and Account teams to support a smooth handover from sales to delivery.
- Contribute to internal ServiceNow communities and knowledge sharing initiatives.
What you’ll need
- Relevant ServiceNow qualifications or accreditations, with a strong working knowledge of the ServiceNow platform, particularly IT Service Management.
- 3+ years’ experience in a similar consulting or delivery-focused role.
- Strong customer communication skills and the ability to build trusted relationships.
- Proactive, self‑motivated, with the ability to work independently or as part of a collaborative team.
- Up-to-date knowledge of ServiceNow developments and industry trends.
- Experience contributing to solution design, bids, proposals, and project documentation (desirable).
- Experience working in a customer-facing consultancy environment (desirable).
Lead Consultant employer: Computacenter AG & Co. oHG
As a Lead Consultant with us, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. Our commitment to innovation and excellence in ServiceNow solutions ensures that you will be at the forefront of industry best practices while enjoying the flexibility of a mobile role across the UK. Join us to make a meaningful impact, collaborate with talented professionals, and benefit from a wealth of resources dedicated to your success.
Contact Details:
Computacenter AG & Co. oHG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Lead Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to ServiceNow implementations. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of past projects where you’ve successfully implemented ServiceNow solutions. This will give potential employers a clear view of your capabilities and how you can add value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Consultant role. Highlight your relevant ServiceNow experience and any qualifications you have. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've advised customers or led projects in the past, and let your personality come through.
Showcase Your Communication Skills:As a Lead Consultant, strong communication is key. In your application, demonstrate your ability to build relationships and communicate effectively with stakeholders. We love seeing candidates who can engage and inspire others!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the latest features, ITIL best practices, and how they apply to real-world scenarios. This will help you demonstrate your expertise and show that you're the right fit for the Lead Consultant role.
✨Prepare for Customer Scenarios
Think about past experiences where you've successfully advised customers or led workshops. Be ready to discuss specific examples that highlight your ability to analyse business requirements and guide clients through the implementation process. This will showcase your consulting skills and build trust with the interviewers.
✨Show Off Your Communication Skills
As a Lead Consultant, strong communication is key. Practice articulating your thoughts clearly and confidently. You might be asked to explain complex concepts, so being able to simplify your language will impress the interviewers and demonstrate your ability to connect with customers.
✨Engage with the Team Spirit
Since collaboration is crucial in this role, be prepared to discuss how you work within a team. Share examples of how you've collaborated with technical consultants or contributed to knowledge-sharing initiatives. This will show that you’re not just a lone wolf but someone who thrives in a team environment.
