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For Companies At a Glance
- Tasks: Provide hands-on IT support, configuration, and troubleshooting for desktop and Wintel environments.
- Company: Join Computacenter, a global leader in IT strategy and digital transformation with 20,000+ employees.
- Benefits: Enjoy training opportunities, career growth, and the chance to gain industry-recognized accreditations.
- Why this job: Perfect for tech enthusiasts eager to develop skills and provide excellent customer service in a dynamic environment.
- Qualifications: Knowledge of desktop/laptop technologies and Windows OS; customer-focused with great communication skills.
- Other info: Must be willing to obtain SC clearance; travel to various client sites across the UK.
The predicted salary is between 36000 - 60000 £ per year.
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Location: UK – Mobile England | Job-ID: 211650 | Contract type: Permanent | Business Unit: System Engineering & Technicians
Life on the team
The Technical Resource Group (TRG) specialises in delivering intermediate to advanced desktop installation, configuration, support, and troubleshooting services. Additionally, we provide basic Wintel server installation, configuration, administration, and break-fix solutions.
In this role, you’ll deliver hands-on technical IT support to one of our key customers, who operate across multiple UK sites. If you have a passion for IT, along with some knowledge of desktop/laptop technologies and Windows operating systems, this could be the perfect opportunity for you!
We’re committed to investing in your development through training and industry-recognised accreditations, helping you take your skills to the next level. Plus, at Computacenter, you’ll discover a wealth of opportunities to grow your career even further.
What you’ll do
- The role will be based onsite at one of our clients’ offices named above, with travel out to other local sites.
- Configuration, support and troubleshooting services in the Wintel environment.
- Providing basic desktop support, offering simple fixes and fixing known errors.
- Provide effective and efficient customer service to the customer.
- Communicate with the customer, keeping them informed of progress to avoid escalations.
- Becoming hardware and software skilled and accredited through the appropriate vendor training programmes.
What you’ll need
- An understanding of desktop/laptop technologies and Windows operating systems.
- Desire to further your career in desktop support in a corporate setting.
- Either already have, or be willing and eligible to gain SC clearance.
- Customer focused, happy to provide great service to users in a professional environment.
- Adaptable and welcoming of change, and communicating change to customers.
- Great customer-facing skills with the ability to build rapport with customers at all levels.
- Ability to develop technical skills.
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
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IT Field Engineer - UK Wide employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer - UK Wide
✨Tip Number 1
Make sure to familiarize yourself with the specific desktop and laptop technologies mentioned in the job description. Having hands-on experience or even just a solid understanding of these technologies will help you stand out during the interview process.
✨Tip Number 2
Since this role involves customer interaction, practice your communication skills. Being able to explain technical issues in simple terms can make a big difference in how you connect with customers and demonstrate your customer service abilities.
✨Tip Number 3
Research the company’s approach to IT support and their key customers. Understanding their business model and how they deliver services can give you valuable insights that you can reference during your interview.
✨Tip Number 4
Consider obtaining relevant certifications or training in Windows operating systems or desktop support. This not only enhances your skills but also shows your commitment to professional development, which is highly valued in this role.
We think you need these skills to ace IT Field Engineer - UK Wide
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Field Engineer position. Highlight the key responsibilities and required skills, such as knowledge of desktop/laptop technologies and Windows operating systems.
Tailor Your CV: Customize your CV to reflect your experience with desktop support and customer service. Include specific examples of how you've provided technical support or resolved issues in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your desire to grow in a corporate environment. Mention your adaptability and customer-focused approach, as these are important traits for the role.
Highlight Relevant Certifications: If you have any relevant certifications or training in IT support or Wintel environments, be sure to mention them in your application. This can set you apart from other candidates.
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Show Your Technical Knowledge
Be prepared to discuss your understanding of desktop and laptop technologies, as well as Windows operating systems. Highlight any relevant experience you have in configuration, support, and troubleshooting.
✨Demonstrate Customer Service Skills
Since this role involves providing effective customer service, be ready to share examples of how you've successfully interacted with customers in the past. Emphasize your ability to communicate clearly and keep customers informed.
✨Express Your Willingness to Learn
The company values development through training and accreditations. Show enthusiasm for furthering your skills and mention any specific areas you are eager to improve or learn more about.
✨Adaptability is Key
Discuss your ability to adapt to change and how you handle new challenges. Provide examples of situations where you've successfully navigated changes in a work environment.
