At a Glance
- Tasks: Support customers' IT equipment and services while learning on the job.
- Company: Join a leading tech company in Hatfield with a focus on innovation.
- Benefits: Gain valuable experience, earn while you learn, and work towards a Level 3 qualification.
- Other info: Dynamic role with opportunities to explore various areas of IT support.
- Why this job: Kickstart your tech career with hands-on experience and professional growth.
- Qualifications: No prior experience needed, just a passion for technology and problem-solving.
The predicted salary is between 15000 - 20000 € per year.
Location: UK - Hatfield
Contract type: Fixed Term Contract
Business Unit: Information Technology
What you'll do:
- For the duration of your programme, you will be studying towards an Information Communications Technician Support - Level 3.
- You will spend 80% of your time in work and 20% studying toward your qualification.
- As a digital support technician apprentice, you will work alongside engineers in the Hatfield workshops to support customers' IT equipment and services.
- Diagnose, test, repair, and clean a range of laptops, desktops, workstations, servers, and handheld devices.
- Prepare quotations for customers.
- Use internal IT systems for stock control, ordering parts, and updating customer tickets.
- Opportunity to work in different areas of the LTS.
ICT Support Technician Apprentice employer: Computacenter AG & Co. oHG
Join our dynamic team in Hatfield as an ICT Support Technician Apprentice, where you'll gain hands-on experience while pursuing your Level 3 qualification. We pride ourselves on fostering a collaborative work culture that encourages personal and professional growth, offering you the chance to learn from experienced engineers and explore various areas within our IT department. With a commitment to employee development and a supportive environment, we ensure that your apprenticeship is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Technician Apprentice
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask them about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to ICT support. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! Bring along examples of your work or projects you've completed during your studies. This will help demonstrate your hands-on experience and passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace ICT Support Technician Apprentice
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Support Technician role. Highlight any relevant experience or skills you have that match the job description, like diagnosing IT issues or working with different devices.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Tech Skills:Don’t forget to mention any technical skills you have, especially those related to laptops, desktops, and servers. If you've done any projects or coursework that involved these, let us know!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your Tech
Brush up on your knowledge of IT equipment and services. Be ready to discuss common issues with laptops, desktops, and servers, as well as how you would diagnose and repair them. Showing that you understand the technical side will impress the interviewers.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled tech problems in the past. Whether it's fixing a friend's laptop or troubleshooting an issue at school, having specific scenarios ready will demonstrate your ability to think critically and solve problems effectively.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Understanding their approach to customer service and IT support will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the training process, the types of projects you'll be involved in, or how success is measured in the role. This shows your enthusiasm and eagerness to learn more about the position.
